---
title: "Telephony support including contact centre"
ocid: "ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WYCHAVON DISTRICT COUNCIL"
published: "2026-06-15"
---

# Telephony support including contact centre

Buyer: WYCHAVON DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8.json)

## Summary

The procurement process initiated by Wychavon District Council involves the provision of telephony support, including an internet link service and SIP trunks for phone calls under CCS Framework RM6116. This public procurement falls under the IT services category with CPV code 72000000. The process follows a selective method, specifically a call-off from a framework agreement. The procurement is currently in the award stage, with the contract being awarded to Opus Business Systems Limited, trading as Opus Telecoms, for a total value of £68,568. The contract period extends from 28th May 2026 to 27th May 2029, with services to be delivered in the West Midlands, United Kingdom. The awarded contract was officially published on 15th June 2026.

This tender presents substantial opportunities for businesses involved in IT services, particularly those specialising in telephony and associated technologies. Small and medium-sized enterprises (SMEs) that can offer innovative, cost-effective solutions and have experience with framework agreement call-offs are particularly well-suited to compete in such tenders. Companies like Opus Telecoms can leverage this opportunity to establish a foothold or expand their influence in the governmental IT services sector, fostering business growth through long-term collaboration with public sector clients. By engaging in these contracts, businesses can showcase their capabilities and build a portfolio that supports future procurement endeavours.

## Notice

Internet link services and SIP trunks for phone calls using CCS Framework RM6116.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c50d1756-1c51-47ae-b413-93bb52921801 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2026 |
| Submission deadline | 20 May 2026 |
| Future notice date | Not specified |
| Award date | 20 May 2026 |
| Contract period | 27 May 2026 - 27 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £68,568 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WYCHAVON DISTRICT COUNCIL |
| Locality | PERSHORE |
| Post town | Worcester |
| Postcode | WR10 1PT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Wychavon |
| Electoral ward | Pershore |
| Westminster constituency | West Worcestershire |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Jun 2026 at 07:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c50d1756-1c51-47ae-b413-93bb52921801

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c50d1756-1c51-47ae-b413-93bb52921801
  15th June 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wychavon.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8.json.