---
title: "Every customer has an opinion (ECHO)"
ocid: "ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS LIMITED"
published: "2022-04-14"
---

# Every customer has an opinion (ECHO)

Buyer: NATIONAL HIGHWAYS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9.json)

## Summary

The tender titled "Every customer has an opinion (ECHO)" is executed by NATIONAL HIGHWAYS LIMITED and falls under the highways consultancy services category. Located in England, the procurement process is currently in the award stage, having published the award notice on 29th September 2021. The contract, valued at £110,400, commenced on 1st October 2021 and will run until 30th September 2023. This procurement was initiated as a selective process through a call-off from the G Cloud 12 framework agreement.

This opportunity for businesses, particularly small and medium-sized enterprises (SMEs), is ideal for those specialising in customer feedback platforms or consultancy services related to highways. As the contract is active and designed for SMEs, companies with innovative solutions for gathering and analysing customer feedback can leverage this tender to expand their market presence, enhance their service offerings, and increase their competitive edge in public procurement processes.

## Notice

Continue with a multi-channel anytime customer feedback platform Additional information: Name of Framework G Cloud 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/017e49c8-937a-4439-9dab-820099d327aa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2022 |
| Submission deadline | 20 Sep 2021 |
| Future notice date | Not specified |
| Award date | 19 Sep 2021 |
| Contract period | 30 Sep 2021 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,600 |
| Lots value | Not specified |
| Awards value | £165,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS LIMITED |
| Additional buyers | HIGHWAYS ENGLAND COMPANY LIMITED |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 14 Apr 2022 at 12:02 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/017e49c8-937a-4439-9dab-820099d327aa
- 29 Sep 2021 at 09:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/017e49c8-937a-4439-9dab-820099d327aa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/017e49c8-937a-4439-9dab-820099d327aa
  14th April 2022 - Awarded contract notice on Contracts Finder
- https://www.nhepims.co.uk/integrated/data/contract/4075/details
  EPIMS Link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9.json.