---
title: "Provision of Cloud Based Telephony"
ocid: "ocds-b5fd17-e3d341e8-4531-4c01-ab69-bf2005b0116f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3d341e8-4531-4c01-ab69-bf2005b0116f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e3d341e8-4531-4c01-ab69-bf2005b0116f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e3d341e8-4531-4c01-ab69-bf2005b0116f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Crown Commercial Service"
published: "2026-10-26"
---

# Provision of Cloud Based Telephony

Buyer: Crown Commercial Service  
Current stage: Award  
OCID: ocds-b5fd17-e3d341e8-4531-4c01-ab69-bf2005b0116f

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## Summary

Southend-on-Sea City Council is replacing its existing telephone platform with a cloud-based telephony service. The intended platform is to be more integrated and advanced, improving communications, user experience and customer service while supporting future growth. This is a technology services requirement for telephone systems, rather than a supply of standalone handsets or general IT support. Delivery is in the East of England. The procurement was managed by the Government Commercial Agency on the council’s behalf. The requirement is described as a replacement of the council’s current platform, so suppliers with experience delivering hosted telephony and integrating communications systems for a public-sector organisation are most closely aligned.

The procurement is complete and a contract has been awarded. Onecom Limited was selected on 29 April 2026 for a contract worth £1,000,000. The contract runs from 26 October 2026 to 25 October 2029. The original estimated procurement value was also £1,000,000, with submissions due by 16 February 2026. The council used a selective procedure as a call-off from a framework agreement, rather than running an open competition. The published award information identifies one supplier and one award; no lot split or evaluation criteria are stated in the process data. The award is active, and the contract period is three years.

This award demonstrates demand from Southend-on-Sea City Council for a cloud-based telephony replacement that can integrate with wider communications and improve customer service and user experience. A credible competitor when this requirement next reaches the market would need to show capability in implementing and supporting cloud telephone platforms, migrating from an existing system, and integrating services reliably for a council. The emphasis on scalability also points to a solution able to accommodate changing organisational needs, rather than a narrowly fixed installation. The work was awarded through a framework call-off, so suppliers seeking similar work with this buyer should be positioned on an appropriate framework and able to compete through its call-off process. The procurement was not identified as suitable for SMEs or voluntary, community and social enterprises.

## Notice

SCC are looking to replace their current telephony platform with a more advanced and integrated platform to enhance communication, user experience, improve customer service, and ensure scalability for future needs. The new solution should meet the req

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4efbdbf6-4b0c-4e28-b913-89a17305e932 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Apr 2026 |
| Contract period | 26 Oct 2026 - 25 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Crown Commercial Service |
| Locality | LIVERPOOL |
| Postcode area | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ONECOM LIMITED |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32344270 - Radio and telephone control system

## Release History

- 26 Oct 2026 at 14:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4efbdbf6-4b0c-4e28-b913-89a17305e932

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4efbdbf6-4b0c-4e28-b913-89a17305e932
  26th October 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3d341e8-4531-4c01-ab69-bf2005b0116f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e3d341e8-4531-4c01-ab69-bf2005b0116f.json.