---
title: "tender_6147 - Provision of Customer Service Excellence Standard"
ocid: "ocds-b5fd17-e3e69bb4-0a6e-430f-8ab7-215776281d5d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3e69bb4-0a6e-430f-8ab7-215776281d5d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e3e69bb4-0a6e-430f-8ab7-215776281d5d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e3e69bb4-0a6e-430f-8ab7-215776281d5d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DVLA - DRIVER & VEHICLE LICENSING AGENCY"
published: "2024-07-11"
---

# tender_6147 - Provision of Customer Service Excellence Standard

Buyer: DVLA - DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Tender  
OCID: ocds-b5fd17-e3e69bb4-0a6e-430f-8ab7-215776281d5d

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## Summary

The Driver & Vehicle Licensing Agency (DVLA) is inviting tenders for the provision of the Customer Service Excellence Standard. This procurement falls under the services category and involves the internal audit services industry. The tender is currently at the planning stage, with a tender period ending on July 23, 2024. The contract period is set to start on August 20, 2024, and end on August 19, 2026. The DVLA, based in Swansea, Wales, is seeking a licensed Certification body to reassess their organisation.

This tender offers an opportunity for businesses specialising in internal audit services and customer satisfaction surveys to expand their operations. Companies that can provide high-quality customer service solutions tailored to meet the demanding standards set by Customer Service Excellence ® will find this tender suitable. With a contract value of £10,800 in GBP and an open procurement method, businesses can leverage their expertise to contribute to DVLA's goal of providing excellent citizen-focused services.

## Notice

The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence (r) was developed to offer services a practical tool for driving customer-focused change within their organisation. The foundation of this tool is the Customer Service Excellence (r) standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction. DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5f777f7-491a-4d37-970e-e934539b1318 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2024 |
| Submission deadline | 23 Jul 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Aug 2024 - 19 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,800 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA - DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212200 - Internal audit services
- 79342311 - Customer satisfaction survey

## Release History

- 11 Jul 2024 at 08:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c5f777f7-491a-4d37-970e-e934539b1318

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5f777f7-491a-4d37-970e-e934539b1318
  11th July 2024 - Opportunity notice on Contracts Finder
- https://dft.app.jaggaer.com
  Link to eSourcing Portal
- http://itt_2200
  tender_6147 - Provision of Customer Service Excellence Standard

## Provenance

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