---
title: "Student Engagement Transformation Partner (RM6008) - AWARD"
ocid: "ocds-b5fd17-e3ea8f0b-6d0c-4471-86ab-d272516918b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3ea8f0b-6d0c-4471-86ab-d272516918b5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e3ea8f0b-6d0c-4471-86ab-d272516918b5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e3ea8f0b-6d0c-4471-86ab-d272516918b5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY UNIVERSITY"
published: "2019-11-27"
---

# Student Engagement Transformation Partner (RM6008) - AWARD

Buyer: COVENTRY UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-e3ea8f0b-6d0c-4471-86ab-d272516918b5

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## Summary

The procurement process titled "Student Engagement Transformation Partner (RM6008) - AWARD" was conducted by Coventry University, located in Coventry, West Midlands. This tender was initiated under the CCS Management Consultancy Framework and falls within the project management consultancy services industry category. The contract period commenced on 14th October 2019 and extends until 13th October 2022, with a total value of £8,000,000. The procurement method involved a further competition strategy, and the procurement process has reached the award stage, with the outcome announced on 14th August 2019.

This tender presents significant opportunities for businesses involved in management consultancy, systems consultancy, and software integration services, particularly those specialising in transforming educational processes and enhancing customer engagement strategies. Companies that can leverage CRM solutions like Salesforce and have experience in designing and implementing comprehensive student service frameworks will find this contract especially relevant. The successful supplier for this award is Deloitte LLP, which highlights the competitive nature of this sector, suggesting that innovative and agile consultancy firms may also find ways to engage with Coventry University in the future.

## Notice

FURTHER COMPETITION UNDER CCS MANAGEMENT CONSULTANCY FRAMEWORK TWO RM6008 - LOT 3 Coventry University Higher Education Corporation Group (referred to hereafter as CUG) has achieved great success in recent times, with rapid rises in league table position and student satisfaction, as well as strong growth in student numbers. However, as outlined in the Group's 2021 vision (Appendix E), there is a need to be adequately prepared for further change in the sector and to anticipate growing cost pressures as student numbers flatten and student fees potentially reduce. Specifically, increased sector competition, the rise of "Digital" and the growing importance of student satisfaction to the overall performance of HE institutions creates an imperative for institutions to ensure that the processes, systems and functions involved in student recruitment and customer service delivery are future ready across the Group. In response Coventry University Group have launched the Student Engagement Programme and are now seeking to engage a suitable transformation partner. This large-scale transfor-mation programme will modernise the end-to-end student journey (pre-applicant through to graduation) across the Group including all subsidiaries and locations. Across these areas it will transform how services are supported and delivered in terms of process effectiveness, cost efficiency, quality of systems, organisational design and the key skills and capabilities required of staff. In addition, the successful transformation partner will lead the implementation and configura-tion of Salesforce the Group's chosen CRM solution. By leveraging this CRM solution, built to support best practice processes, this programme will help to transform the way we work, driv-ing conversion and enhancing the student experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8cbd46c3-ab69-4a88-bcc5-cadecb9d9279 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2019 |
| Submission deadline | 18 Apr 2019 |
| Future notice date | Not specified |
| Award date | 13 Aug 2019 |
| Contract period | 13 Oct 2019 - 13 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY UNIVERSITY |
| Locality | WEST MIDLANDS |
| Post town | Coventry |
| Postcode | CV1 5FB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72224000 - Project management consultancy services
- 72227000 - Software integration consultancy services
- 72246000 - Systems consultancy services
- 72266000 - Software consultancy services

## Release History

- 27 Nov 2019 at 11:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8cbd46c3-ab69-4a88-bcc5-cadecb9d9279
- 26 Nov 2019 at 11:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8cbd46c3-ab69-4a88-bcc5-cadecb9d9279

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8cbd46c3-ab69-4a88-bcc5-cadecb9d9279
  27th November 2019 - Awarded contract notice on Contracts Finder

## Provenance

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