---
title: "Defra Group eCase - Correspondence, FOI, EIR, SAR and Complaints Case Management"
ocid: "ocds-b5fd17-e3fbff0d-42da-48a6-84fd-a8c4b8431a54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e3fbff0d-42da-48a6-84fd-a8c4b8431a54"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e3fbff0d-42da-48a6-84fd-a8c4b8431a54.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e3fbff0d-42da-48a6-84fd-a8c4b8431a54.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS"
published: "2025-04-04"
---

# Defra Group eCase - Correspondence, FOI, EIR, SAR and Complaints Case Management

Buyer: DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS  
Current stage: Award  
OCID: ocds-b5fd17-e3fbff0d-42da-48a6-84fd-a8c4b8431a54

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## Summary

The Department for Environment, Food & Rural Affairs (Defra) has awarded a contract titled "Defra Group eCase - Correspondence, FOI, EIR, SAR and Complaints Case Management" under the records management industry category. This procurement process used a call-off from a framework agreement and is classified as a selective procurement method. The contract is valued at GBP 1,500,000 and will run from 12th March 2025 to 10th November 2027. The award was made to Fivium LTD and the main services will be delivered in diverse locations including the United Kingdom, British Overseas Territories, Channel Islands, Europe, Isle of Man, and other global regions. The award stage is complete, and key deadlines have passed, with the notice being published on 4th April 2025.

This tender presents substantial opportunities for businesses specializing in Software as a Service (SaaS) for case management systems. The contract's scope, covering multiple forms of correspondence and complaint cases, makes it particularly suited for companies experienced in robust digital record-keeping and management solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) have been identified as suitable candidates, providing a significant opening within the public sector for these types of businesses to expand their services to a significant government body like Defra.

## Notice

Provision of eCase+ (Internet) Software as a Service for all for Defra Group bodies: Defra Group bodies will have their own tenant subscription space in eCase, as defined in the G-Cloud Services Required section.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4e29e592-9d19-4151-956b-b11f3cc82a08 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2025 |
| Submission deadline | 1 Mar 2025 |
| Future notice date | Not specified |
| Award date | 13 Mar 2025 |
| Contract period | 12 Mar 2025 - 10 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | £1,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79996100 - Records management

## Release History

- 4 Apr 2025 at 08:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4e29e592-9d19-4151-956b-b11f3cc82a08

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4e29e592-9d19-4151-956b-b11f3cc82a08
  4th April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/33b4a588-6113-44f8-b11e-d4469386cdb1
  C28376 - Defra Group eCase - Correspondence and Complaints Case Management Contract -Redaction

## Provenance

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