--- title: "Telephone Based Customer Surveying for Connexus" ocid: "ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CONNEXUS HOUSING LIMITED" published: "2020-10-16" --- # Telephone Based Customer Surveying for Connexus Buyer: CONNEXUS HOUSING LIMITED Current stage: Tender OCID: ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1.json) ## Summary The procurement process initiated by Connexus Housing Limited is currently at the tender stage, seeking a service provider for conducting telephone-based customer surveys. This opportunity, titled "Telephone Based Customer Surveying for Connexus", falls under the services category, specifically focused on telephone survey services. The project is set to commence in the West Midlands, England, with the tender period closing on 6th November 2020. The total budget allocated for this contract is £10,000, and the contract period is scheduled from 1st January 2021 to 31st December 2021. This tender presents a significant opportunity for growth, particularly for small and medium enterprises (SMEs) specialising in survey services and customer analytics. Businesses in the fields of customer survey design, survey analysis, and customer satisfaction research would be well-positioned to compete. Companies that can demonstrate compliance with data protection regulations and possess the capability to facilitate real-time reporting and data transfer will find this opportunity advantageous in expanding their reach and service offerings. ## Notice The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying. - To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey. - To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data. Information on pre- and post-survey scripts, questions, scales and routing will be provided. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b04117c1-98f5-4e1b-a0eb-bbf1af084c48 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Oct 2020 | | Submission deadline | 6 Nov 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2021 - 31 Dec 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £10,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CONNEXUS HOUSING LIMITED | | Locality | CRAVEN ARMS | | Post town | Shrewsbury | | Postcode | SY7 9BW | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG22 Shropshire | | Local authority | Shropshire | | Electoral ward | Church Stretton and Craven Arms | | Westminster constituency | South Shropshire | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79311100 - Survey design services - 79311210 - Telephone survey services - 79311300 - Survey analysis services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey - 79342320 - Customer-care services ## Release History - 16 Oct 2020 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b04117c1-98f5-4e1b-a0eb-bbf1af084c48 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b04117c1-98f5-4e1b-a0eb-bbf1af084c48 16th October 2020 - Opportunity notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT160637 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.connexus-group.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e4092af3-64e7-450e-8d98-004bd219afe1.json.