---
title: "TOPdesk enterprise platform"
ocid: "ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SECURITY INDUSTRY AUTHORITY"
published: "2020-09-24"
---

# TOPdesk enterprise platform

Buyer: SECURITY INDUSTRY AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd.json)

## Summary

The Security Industry Authority is seeking contractors for the "TOPdesk enterprise platform," an IT Service Management (ITSM) solution, valued at £41,498.34. This procurement falls under the industry categories of System and support services, and Software-related services, with a delivery location in London, England (postal code E14 1UG). The procurement method employed is selective, with the process initiated as a tender. The tender period concluded on 31st March 2020, while the contract commenced on 1st April 2020 and will run until 31st March 2023.

This tender presents significant opportunities for businesses specialising in IT service management and software solutions, particularly those with experience in providing support for IT asset management systems. Small and medium-sized enterprises (SMEs) are encouraged to bid, as they may find competitive advantages in the procurement process. Companies capable of delivering effective ITSM solutions onsite and managing support queues are well-suited to translate this opportunity into growth.

## Notice

ITSM solution, TOPDesk is used to manage our support queues and records all of our IT assets. This is used onsite on one of our servers in UKCloud. Additional information: Please email us via SIA.Procurement@sia.gov.uk if you have any queries in relation to the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c02b16b-233f-42d3-b660-d31fca51d5e7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2020 |
| Submission deadline | 31 Mar 2020 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,498 |
| Lots value | Not specified |
| Awards value | £41,498 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECURITY INDUSTRY AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 1UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Mile End |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72260000 - Software-related services

## Release History

- 24 Sep 2020 at 08:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c02b16b-233f-42d3-b660-d31fca51d5e7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c02b16b-233f-42d3-b660-d31fca51d5e7
  24th September 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e40d8989-0f04-4d6e-8469-ae4203f7c0bd.json.