---
title: "Online cloud based solution for customer query management"
ocid: "ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUSSEX COUNTY COUNCIL"
published: "2025-08-22"
---

# Online cloud based solution for customer query management

Buyer: WEST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70.json)

## Summary

West Sussex County Council undertook a selective procurement process to acquire an online cloud-based solution for customer query management. The procurement, classified under software-related services, saw DIGITAL INTERACTIVE LTD being awarded a contract with a total value of £57,000. While the process is now complete, the contract period is set from 1st June 2025 to 31st May 2027. The procurement method involved a call-off from a framework agreement, and the opportunity was scoped within the South East region of the United Kingdom. The tender reached the award stage on 25th May 2025, reinforcing a commitment to efficient public service management.

This tender, aimed at enhancing the efficiency of handling customer queries, presents opportunities for businesses operating in the tech solutions space, especially those specialising in cloud-based services. Companies with strengths in delivering robust, scalable software-related services might find similar future procurements promising, even though this particular contract was not marked suitable for small to medium enterprises (SMEs) or voluntary, community and social enterprises (VCSEs). Engaging with such public contracts can allow businesses to expand their service offerings, secure stable revenue streams, and establish a reputation as reliable suppliers to governmental bodies.

## Notice

online solution for the management of customer queries

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a23b9565-37af-44bc-b6dc-d12c2dadfbd4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2025 |
| Submission deadline | 18 May 2025 |
| Future notice date | Not specified |
| Award date | 24 May 2025 |
| Contract period | 31 May 2025 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,000 |
| Lots value | Not specified |
| Awards value | £57,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUSSEX COUNTY COUNCIL |
| Locality | CHICHESTER |
| Post town | Portsmouth |
| Postcode | PO19 1RQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Chichester |
| Electoral ward | Chichester Central |
| Westminster constituency | Chichester |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL INTERACTIVE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 22 Aug 2025 at 14:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a23b9565-37af-44bc-b6dc-d12c2dadfbd4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a23b9565-37af-44bc-b6dc-d12c2dadfbd4
  22nd August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70.json.