---
title: "St Helens Council Communications Platform Tender"
ocid: "ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST.HELENS COUNCIL"
published: "2018-01-30"
---

# St Helens Council Communications Platform Tender

Buyer: ST.HELENS COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a.json)

## Summary

The St Helens Council is seeking suppliers for its Communications Platform Tender, a critical project within the IT services industry. The contracting authority, located in St. Helens, England, is focused on modernising its communication systems to support flexible working and enhance collaboration with stakeholders. The procurement process is at the Award stage, with the final contract awarded on 30th January 2018. The initial contract term is three years, with an option for a two-year extension, enabling adaptability to ongoing and future needs. The total contract value is approximately £1.5 million, with a start date of 31st January 2018.

This tender presents significant opportunities for businesses specialising in cloud-based communication solutions, IT consulting, and system integration. Companies that can offer managed services and demonstrate flexibility in their solutions will be particularly well-suited to compete for this contract. As the Council aims to consolidate its telecom services and improve operational efficiency, suppliers capable of providing innovative, scalable technologies are likely to find substantial growth potential in this procurement process.

## Notice

St Helens Council has entered a period of significant change, and a number of factors including personnel, support and flexibility have resulted in a desire to review its communication platforms. The aim is to ensure the Council has flexible platforms in place which are fully supported and can adapt to the changing needs of the Council, while enabling modern ways of working for staff including hot-desking, remote and mobile working and a changed relationship with customers including the ways people contact us "channel shift". Over the coming years, the Council will look to adopt even closer working relationships with partners and stakeholders in the public, private and charitable sectors. The platform and services must take this collaborative approach into consideration. To meet our requirements for flexibility and agility, and to meet ongoing and future needs, the Council's preferred approach is for a managed service providing a fit for purpose hosted / cloud based communications platform. The Council is looking to review and consolidate all mobile and landline connections into one single telecoms supplier. Through the use of a hosted / cloud based solution, the core telecoms estate should be rationalised and simplified allowing for the removal of ISDN services. The contract will be expected to be flexible in terms of technical capabilities, and be able to respond to organisational growth and/or reduction for the duration of the contract. The contract will initially be awarded for three-years, with an option to extend for a further two years extension (1 + 1), subject to satisfactory service delivery. It is envisaged the contract commencement date will be from the date the underpinning Nortel Avaya infrastructure and supporting services have been transitioned to, and accepted on, the new platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e72add0-8875-4d26-92ae-42a97cdbc5ed |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2018 |
| Submission deadline | 10 May 2017 |
| Future notice date | Not specified |
| Award date | 30 Jan 2018 |
| Contract period | 31 Jan 2018 - 30 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | £1,093,184 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST.HELENS COUNCIL |
| Locality | ST.HELENS |
| Post town | Warrington |
| Postcode | WA10 1HF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | St. Helens |
| Electoral ward | St Helens Town Centre |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPHONICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jan 2018 at 09:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e72add0-8875-4d26-92ae-42a97cdbc5ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e72add0-8875-4d26-92ae-42a97cdbc5ed
  30th January 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e466b290-40d3-4695-8bdd-dd01e6e6ea8a.json.