--- title: "Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System" ocid: "ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE" published: "2021-07-07" --- # Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System Buyer: CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE Current stage: Tender OCID: ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c.json) ## Summary The CTM Portal for the NDA Shared Services Alliance is currently conducting a tender for the "Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System." This procurement falls within the services category, specifically relating to industrial control software packages. The tender was published on 7th July 2021, and the submission deadline is set for 29th July 2021. The contract period is anticipated to commence on 1st September 2021 and conclude on 31st August 2024, with an estimated contract value between £60,000 and £90,000, based in Thurso, Scotland. This tender represents a significant opportunity for businesses in the software development and IT support sectors, particularly those providing maintenance and support services for environmental management systems. Companies with expertise in software licensing management, system security, and technical support are ideally positioned to compete. The open procurement process invites a diverse range of suppliers, including SMEs, to participate and potentially secure a long-term contract that could enhance their market presence and growth trajectory. ## Notice The scope of services for this contract includes the following activities: Maintenance Services The Consultant shall: * Provide and update technical documentation for the system * Maintain and manage the renewal of the annual licensing (on behalf of the Employer) required for operating the following software from May 2022 until contract end: o Filemaker Pro (Server and Employer) o MBS FileMaker Plugin (20 seats) o MSB Plug-In - Server o LibXL Windows o 360Works MirrorSync (10 seats) * Proactively maintain the current application and installation via remote access to a virtual server owned by the Employer to ensure efficient operation and data storage. * Resolve any issues or defects reported by the Employer * Ensure security updates and upgrades are applied in a timely manner to protect the integrity of the system * Rectify and action any security defects that are identified through proactive vulnerability scanning and system health checks * Have and maintain development and online mapping servers held under the Consultant's control. Support Services The Consultant shall: * Provide a technical capability to ensure that the system is always functioning correctly and resolve issues promptly. * Provide a telephone/video conference support service to resolve operator issues * Provide a dedicated support contact for urgent issues * Provide an incident handling procedure including an escalation process * Provide a quarterly/annually report on the incidents that have been raised and status of resolution, adherence to service level agreement below. * Ensure all support services are responded to within 4 hours and resolved within 2 day as the agreed SLA Development Services The Consultant shall * Develop new processes, as directed by the Employer, to increase the functionality and scope of the system * Develop improvements to the existing system, as directed by the Employer. * Follow change control procedures as specified and documented by the Consultant to maintain the integrity of the system * Provide a quarterly/annual report on the system changes within that period and the time spent on delivering these development changes. * Develop based on secure software standards, provide assurance of adherence * Develop testing cycle to ensure stability and erroneous code does not impact on the availability and security of the system ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b7ad2b0f-0ef5-4faa-ba59-07c929befbd0 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jul 2021 | | Submission deadline | 29 Jul 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2021 - 31 Aug 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE | | Locality | THURSO | | Post town | Kirkwall | | Postcode | KW14 7TZ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM2 Highlands and Islands | | ITL 3 | TLM20 Highlands and Islands | | Local authority | Highland | | Electoral ward | Thurso and Northwest Caithness | | Westminster constituency | Caithness, Sutherland and Easter Ross | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48150000 - Industrial control software package ## Release History - 7 Jul 2021 at 12:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b7ad2b0f-0ef5-4faa-ba59-07c929befbd0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b7ad2b0f-0ef5-4faa-ba59-07c929befbd0 7th July 2021 - Opportunity notice on Contracts Finder - https://sharedsystems.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=13745&B=SELLAFIELD Additional data - https://sharedsystems.eu-supply.com/ctm/Company/CompanyInformation/Index/3510 User / Company ## Notice URLs - https://www.gov.uk/government/case-studies/shared-services-alliance-ssa-for-nuclear-decommissioning-estate ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c.json.