---
title: "Level 2 Customer Service Practitioner"
ocid: "ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2025-08-21"
---

# Level 2 Customer Service Practitioner

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93.json)

## Summary

The procurement process titled "Level 2 Customer Service Practitioner," overseen by Hampshire County Council, falls under the industry category of education and training services. This contract was specifically for a Level 2 Customer Service Practitioner apprentice and is located in Winchester, England, with a delivery address postal code SO23 8UJ. The procurement was conducted through a selective method as a call-off from a framework agreement. The tender stage has been completed, with the award published on 21st August 2025. The tender period ended on 29th January 2025, and the contract period is set to begin on 30th January 2025 and conclude on 1st June 2026. The total contract value is £3,500.

This tender presents a significant opportunity for businesses in the education and training sector, particularly those specialising in apprenticeship programmes. Organisations such as SMEs and VCSEs are encouraged to engage with similar future opportunities, given their suitability as highlighted in the procurement process. Businesses with experience in such service provisions and the capability of fulfilling framework call-offs will find this type of contracting process advantageous for expanding their portfolio and clientele within public sector engagements.

## Notice

Level 2 Customer Service Practitioner apprentice x 1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62b6eedf-aed4-48f3-8d64-680d9a0b35fa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2025 |
| Submission deadline | 29 Jan 2025 |
| Future notice date | Not specified |
| Award date | 29 Jan 2025 |
| Contract period | 30 Jan 2025 - 1 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500 |
| Lots value | Not specified |
| Awards value | £3,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8ZB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BASINGSTOKE COLLEGE OF TECHNOLOGY |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 21 Aug 2025 at 09:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/62b6eedf-aed4-48f3-8d64-680d9a0b35fa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/62b6eedf-aed4-48f3-8d64-680d9a0b35fa
  21st August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93.json.