---
title: "Management and Administration of Cases Managed Off the Main System"
ocid: "ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-02-13"
---

# Management and Administration of Cases Managed Off the Main System

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af.json)

## Summary

The procurement process involved the DEPARTMENT FOR WORK AND PENSIONS, seeking tenders for "Management and Administration of Cases Managed Off the Main System" in the call centre industry. The contract, valued at £185,000,000, was awarded to Serco Limited, with the contract period spanning from 31 March 2011 to 31 December 2017. This tender was conducted using an open procurement method, ideal for reaching a broad range of suppliers. The award notice for this contract was published on 13 February 2018.

This tender presents significant opportunities for businesses, particularly those specialising in call centre services and case management solutions. Companies, whether large or medium-sized, that provide customer service management, IT support, or related services would be well-suited to participate in similar tenders. Engaging in such procurement processes can help these businesses expand their client base and secure lucrative contracts with governmental authorities.

## Notice

Processing and management of services to customers whose case is off-system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/02685ed4-b114-4a4b-84ec-9329fd96652b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2018 |
| Submission deadline | 17 Dec 2010 |
| Future notice date | Not specified |
| Award date | 31 Jan 2011 |
| Contract period | 30 Mar 2011 - 31 Dec 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £185,000,000 |
| Lots value | Not specified |
| Awards value | £185,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 13 Feb 2018 at 16:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/02685ed4-b114-4a4b-84ec-9329fd96652b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/02685ed4-b114-4a4b-84ec-9329fd96652b
  13th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e48db93e-a89f-4157-9c83-1985696cc9af.json.