--- title: "The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services" ocid: "ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CROWN COMMERCIAL SERVICE" published: "2017-04-20" --- # The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services Buyer: CROWN COMMERCIAL SERVICE Current stage: Tender OCID: ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6.json) ## Summary The Department for Work and Pensions (DWP) is initiating a tender process for "The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services." This contract, with a total value of £23,600,000 and a minimum value of £14,000,000, will be established for an initial period of 48 months, with the possibility of a 12-month extension at the authority's discretion. The procurement process is currently in the active tender stage, with a submission deadline set for 24 April 2017. The services are to be conducted exclusively from secure office premises within the UK, focusing primarily on transcription from English to English, and include various classifications related to audio and office-support services. The procurement method utilised is an open procedure, encouraging competition among potential contractors. This tender presents significant opportunities for businesses specialising in transcription and typing services, particularly those adept in delivering cost-effective and innovative solutions in a digital environment. Small and medium-sized enterprises (SMEs) may find this an advantageous opportunity, fostering collaboration and flexibility to meet the DWP's aim of digitalising services and automating processes. Companies offering industry best practices in transcription, data analytics, and secure service delivery will be well-positioned to compete for this contract, aligning with the DWP's commitment to efficiency and high-quality service provision. ## Notice The Department for Work and Pensions (DWP) (referred to hereafter as the Contracting Authority) is seeking to establish a Contract with a single Contractor for The Provision of Off-Site Transcription, Typing and Equipment Maintenance Services for an initial period of forty-eight (48) months, with an option to extend for up to a further twelve (12) month period by giving the Supplier no less than three (3) months' advance notice. Any extension will be exercised at the sole discretion of the Contracting Authority. As part of the delivery of Contracting Authority's 2020 Vision of being 'Digital By Default', the Contracting Authority is committed to delivering innovative, cost effective services to its customers, whilst developing excellent supplier and stakeholder relationships and increasing the use of digital solutions to interact with citizens and stakeholders to deliver its business objectives. Therefore increased digitalisation of services by 2020, will increase the emphasis on the use of data and analytics to inform the Contracting Authority in moving further towards "The Prevent Agenda". The Contracting Authority is looking for collaboration and flexibility to drive value, benefits and savings through innovation and industry best practice to deliver opportunities to achieve high levels of automation. The Transcription Typing and Equipment Maintenance Services required to be provided are more particularly described in the Invitation to Tender ("ITT") Attachment 4a - Specification (Contract Schedule 1). The Contracting Authority's security requirements, stipulate that the service is provided from secure office premises within the UK. This Transcription service will be primarily be transcription of English to English, with some limited requirement for Welsh to Welsh transcription. It is important to note that Written Translation of Foreign Languages and Interpreting services are not within the scope of this procurement. Additional information: For a detailed breakdown of additional information, please refer to section VI.3 of the published Contract Notice on Tenders Electronic Daily. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/481a150d-28de-4e32-98a1-f77c6a88d4e2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Apr 2017 | | Submission deadline | 24 Apr 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2018 - 31 May 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £23,600,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 50 - Repair and maintenance services - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32353000 - Sound recordings - 50342000 - Repair and maintenance services of audio equipment - 75230000 - Justice services - 79500000 - Office-support services - 79821100 - Proofreading services ## Release History - 20 Apr 2017 at 11:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/481a150d-28de-4e32-98a1-f77c6a88d4e2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/481a150d-28de-4e32-98a1-f77c6a88d4e2 20th April 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5f0b970d-832b-4323-a5cb-822c598db0e9 Attachment 1 - Invitation To Tender v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8dc2d7a9-1be8-4173-8343-4b9158cb1b31 Attachment 2 - Participation Requirements and Selection Questionnaire and Guidance v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/6911aa1f-7960-4f1e-9c92-080c7fbf8aa6 Attachment 2b - Certficate of Past Performance v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/838af1fd-0f0c-428b-8315-e7613b051fbc Attachment 3 - Award Questionnaire Response Guidance Evaluation and Marking Scheme - v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/469f7c09-98e6-4ca2-9195-707f8126a2d5 Attachment 4 - Contract Terms v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c5e4a45c-3a04-432e-9aae-1dbd04ce953c Attachment 4a - Specification (Contract Schedule 1) v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/83b86fe0-67e3-4f26-ba82-bd0309178ab5 Attachment 5 - Terms of Participation v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3cbbe979-97b9-467b-b7d1-27477f46ee9a Attachment 6 - Declaration of Compliance v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4d287a86-1577-4719-869e-68abee0c9789 Attachment 7 - eSourcing Suite Supplier Guidance Document v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0769312f-cdb6-4fb0-8d04-034d80567692 Attachment 8 - Contract Population Template v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/268f68d1-d428-4a05-b972-06ebd5754060 Attachment 9C - Pricing Matrix Guidance (Post Award Open Book Data) v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/530c56e0-83e8-4c97-af79-cc705809aa17 Attachment 10 - Financial Assessment Template v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e9c97f89-61ea-4108-856c-ca96e839505f Attachment 11 Non-Disclosure Agreement (TUPE and Historical Data) V1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/393bbe2d-1f57-48e6-9280-d57ad94e3a74 Attachment 13 - eAuction Rules v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/59acd402-4a09-434e-9dc1-f46948b1c522 Attachment 14 - Security Guidance v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/409b8f58-9938-4baf-b3a0-6ede3040541e Attachment 9A - Pricing Matrix and Guidance v1.1 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae385130-e833-49a2-b2bb-6e54662d3c9c Attachment 9B - Pricing Matrix (Post Award Open Book Data) v1.1 (1) ## Notice URLs - https://www.gov.uk/government/organisations/department-for-work-pensions ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e4949ed8-6973-4720-8c0b-84cd418551a6.json.