---
title: "Support of Aspect Unified IP Contact Centre"
ocid: "ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAR PROCUREMENT LIMITED"
published: "2020-06-24"
---

# Support of Aspect Unified IP Contact Centre

Buyer: STAR PROCUREMENT LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4.json)

## Summary

The procurement process involves STAR PROCUREMENT LIMITED, which has awarded a contract titled "Support of Aspect Unified IP Contact Centre" to FREEDOM COMMUNICATIONS (U.K.) LIMITED. This contract, part of the information technology services sector, is located in the North West region of the United Kingdom and has a total value of £40,753. The procurement method used was a direct single tender action, which was below the threshold, and the contract period commenced on 12th February 2020 and is set to conclude on 31st March 2021. The procurement stage is complete, with the award date recorded on 11th February 2020.

This tender presents an opportunity for IT service providers, particularly those with expertise in call centre management tools and telephony systems integration. Small and medium-sized enterprises (SMEs) are encouraged to consider this contract, although it is important to note that larger firms may also find suitable competitive advantages. Businesses that can offer innovative support and maintenance solutions for call centre operations would be particularly well-positioned to compete in future tenders of a similar nature.

## Notice

Rochdale Council have awarded a contract for provision of call centre management tools and associated support and maintenance for components to connect to telephony systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8098356c-81d4-4208-8bf3-9ede174b0337 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2020 |
| Submission deadline | 31 Jan 2020 |
| Future notice date | Not specified |
| Award date | 11 Feb 2020 |
| Contract period | 12 Feb 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,753 |
| Lots value | Not specified |
| Awards value | £40,753 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAR PROCUREMENT LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M32 0TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Gorse Hill & Cornbrook |
| Westminster constituency | Stretford and Urmston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FREEDOM COMMUNICATIONS (U.K. |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 24 Jun 2020 at 08:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8098356c-81d4-4208-8bf3-9ede174b0337

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8098356c-81d4-4208-8bf3-9ede174b0337
  24th June 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4.json.