--- title: "Support and Maintenance of Ofwat and Open Water websites" ocid: "ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WATER SERVICES REGULATION AUTHORITY (OFWAT)" published: "2017-11-08" --- # Support and Maintenance of Ofwat and Open Water websites Buyer: WATER SERVICES REGULATION AUTHORITY (OFWAT) Current stage: Tender OCID: ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990.json) ## Summary The Water Services Regulation Authority (Ofwat) is currently conducting a procurement process for the contract titled "Support and Maintenance of Ofwat and Open Water websites". This tender falls within the services industry category, specifically focusing on the maintenance of computer peripherals. The contract is set to commence on 6 December 2017 and will last for a duration of 24 months, potentially extended by up to 6 weeks. Interested parties have until 23 November 2017 to submit their bids, with delivery addresses required in the West Midlands and London regions. The total contract value is £35,000, with a minimum value of £25,000, and it follows an open procurement method under an open procedure, which is below threshold limits. This tender presents significant opportunities for businesses specialising in IT services, particularly those experienced in website support and maintenance. Suppliers offering hosting solutions, security management, and WordPress technical support would be particularly well-suited to compete in this tender. Given the requirements for both secure hosting and ongoing maintenance, companies with a robust service offering that includes proactive support and issue resolution capabilities could capitalise on this opportunity to grow their business within the public sector. ## Notice The contract is scheduled to start on 6 December 2017 and last for a period of 24 months until 5 December 2019, unless both parties agree an extension in which case such extension shall be no more than 6 weeks in duration from end of Contract Hosting - this element of the contract includes a secure hosting environment, firewall and quarterly vulnerability scanning for both sites. Maintenance - this element covers all updates and fixes to the WordPress core system and any associated plug-ins on the sites. There will be a daily backup and synchronising of uploaded media and other digital assets and weekly web server image snapshots. Support - this element covers telephone and email support, content changes and uploads where needed and minor site adjustments. Support calls should be acknowledged within one hour of being raised, with a reasonable update given within four hours. If the call cannot be resolved within one working day, regular updates and a timescale for completion must be given, as an indicative figure, around 25 support calls were raised in the last 12 months. There may also be additional support work or development required to the websites as needed throughout the contract duration. Any additional work should be quoted for and delivered to an agreed timescale. Both the Ofwat and Open Water websites are built in WordPress 4.8.2 and have bespoke WordPress plugins. The Ofwat site has 507 pages, 2,060 publications and 5,562 media items to be migrated; Open Water has 37 pages, 30 documents and 213 media items to be migrated. The sites are currently hosted by separate companies so migration would need to be managed with both companies. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56e802af-8a3a-4d0b-bba4-1455b0155367 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Nov 2017 | | Submission deadline | 23 Nov 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 6 Dec 2017 - 5 Dec 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £35,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WATER SERVICES REGULATION AUTHORITY (OFWAT) | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B5 4UA | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England), TLI London | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50323100 - Maintenance of computer peripherals ## Release History - 8 Nov 2017 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/56e802af-8a3a-4d0b-bba4-1455b0155367 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/56e802af-8a3a-4d0b-bba4-1455b0155367 8th November 2017 - Opportunity notice on Contracts Finder - http://www.mytenders.org/search/show/search_view.aspx?ID=NOV148306 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.ofwat.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e49f1181-f3cd-4530-88a3-a6dc7a759990.json.