---
title: "Contact Centre Services Package B"
ocid: "ocds-b5fd17-e4b1ea3f-460e-416c-a397-eb1fdb2a4045"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4b1ea3f-460e-416c-a397-eb1fdb2a4045"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e4b1ea3f-460e-416c-a397-eb1fdb2a4045.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e4b1ea3f-460e-416c-a397-eb1fdb2a4045.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-08-02"
---

# Contact Centre Services Package B

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-e4b1ea3f-460e-416c-a397-eb1fdb2a4045

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## Summary

The Department for Work and Pensions initiated a tender for "Contact Centre Services Package B", classified under the call centre services industry. The procurement was conducted through a selective method, specifically as a call-off from a framework agreement. The tender period concluded on 5 March 2018, and the contract, which is valued at approximately £15,975,721, commenced on 30 July 2018 and will run until 29 July 2021. The main delivery location for this service is in the North West of England, specifically in the vicinity of postal code L33 7RX.

This contract presents an opportunity for established firms in the call centre service sector to expand their portfolio by collaborating with a prominent buyer like the Department for Work and Pensions. Businesses with significant experience in large-scale call centre operations, especially those equipped to handle complex customer interactions, would be particularly well-suited to compete. The tender's completion signifies potential future opportunities for similar services, encouraging investment in capabilities that align with the needs of large public sector buyers.

## Notice

DWP Contact Centre Services Package B as detailed in the Statement of Requirements

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4d1adf4-2019-46b5-9be5-45febcb448c1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Aug 2018 |
| Submission deadline | 5 Mar 2018 |
| Future notice date | Not specified |
| Award date | 8 May 2018 |
| Contract period | 29 Jul 2018 - 29 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £15,975,721 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Aug 2018 at 10:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e4d1adf4-2019-46b5-9be5-45febcb448c1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4d1adf4-2019-46b5-9be5-45febcb448c1
  2nd August 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/97e6fa15-7bff-489d-8f8e-7cbd6e683cbb
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4b1ea3f-460e-416c-a397-eb1fdb2a4045. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e4b1ea3f-460e-416c-a397-eb1fdb2a4045.json.