---
title: "WLDC - Customer Relationship Management (Solution)"
ocid: "ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LINCOLNSHIRE COUNTY COUNCIL"
published: "2020-02-13"
---

# WLDC - Customer Relationship Management (Solution)

Buyer: LINCOLNSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658.json)

## Summary

The procurement process for the "WLDC - Customer Relationship Management (Solution)" tender was initiated by Lincolnshire County Council, focusing on the IT services sector. This procurement is currently at the Award stage, with the contract awarded to Provident CRM for a total value of £374,740. The contract period runs from 10th February 2020 to 9th February 2024, and it encompasses services including core customer functionalities and a self-service portal. The tender period concluded on 10th January 2020, with this engagement located in the East Midlands region of the United Kingdom, using a selective procurement method through a framework agreement.

This tender presents opportunities for growth particularly for businesses specialising in IT services, especially those offering Customer Relationship Management solutions. Firms that can deliver innovative software development and support services, alongside strong interaction functionalities, are well-positioned to compete. Additionally, providers capable of offering scalable solutions tailored to local government needs may find advantageous prospects within this contract, given the emphasis on customer outreach and business process efficiencies ironed out in the tender requirements.

## Notice

This is an award notice having used the process included in the CCS G Cloud 11, (creation of search terms) the Council searched for eligible suppliers able to deliver a Customer Relationship Management Solution including core Customer and Interaction functionalities, Customer Self-Service Portal, Field Working capabilities, Knowledgebase and Business Process Modelling capabilities. Suppliers Service Descriptions, Prices and License Terms as published on the G Cloud 11 portal were evaluated to arrive at an award decision.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa155384-79fe-4cdc-9b5c-5503726e47e6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2020 |
| Submission deadline | 10 Jan 2020 |
| Future notice date | Not specified |
| Award date | 31 Jan 2020 |
| Contract period | 10 Feb 2020 - 9 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £375,000 |
| Lots value | Not specified |
| Awards value | £374,740 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE COUNTY COUNCIL |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN1 1YL |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Carholme |
| Westminster constituency | Lincoln |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROVIDENT CRM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Feb 2020 at 12:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aa155384-79fe-4cdc-9b5c-5503726e47e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa155384-79fe-4cdc-9b5c-5503726e47e6
  13th February 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e4b7832f-1b25-4313-b960-3b35a1283658.json.