---
title: "Signposting and Call Handling Support"
ocid: "ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2018-06-13"
---

# Signposting and Call Handling Support

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9.json)

## Summary

The Care Quality Commission has recently completed a procurement process titled "Signposting and Call Handling Support". The contract falls under the education and training services category, with a total value of £15,000. The procurement method employed was a limited competitive quotation, which was initiated on 23rd March 2018 and concluded on 31st March 2019. The tender ended on 1st March 2018, requiring interested parties to respond promptly within the specified timeframe. The services are intended for delivery to various locations, including the United Kingdom and other territories.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) engaged in the education and training sector, particularly those with expertise in health-related services. Businesses that can offer training and guidance support, or have experience in handling helplines, will be especially well-suited to compete for similar future contracts. Engaging with such procurement processes can enhance service offerings and expand market reach for prospective suppliers.

## Notice

Healthwatch England training and guidance review

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44513076-5332-44a3-84f4-a99a266788c9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jun 2018 |
| Submission deadline | 1 Mar 2018 |
| Future notice date | Not specified |
| Award date | 8 Mar 2018 |
| Contract period | 23 Mar 2018 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,200 |
| Lots value | Not specified |
| Awards value | £15,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HELPLINE PARTNERSHIP |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 13 Jun 2018 at 14:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/44513076-5332-44a3-84f4-a99a266788c9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/44513076-5332-44a3-84f4-a99a266788c9
  13th June 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/def9c734-bcd1-4ae3-aeee-d134fc6e81b9
  CQc LD 158

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e4e3ac57-4cbc-4107-93fc-93b3d3127dc9.json.