---
title: "Out of Hours Call Handling"
ocid: "ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF SUTTON"
published: "2026-02-17"
---

# Out of Hours Call Handling

Buyer: LONDON BOROUGH OF SUTTON  
Current stage: Award  
OCID: ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522.json)

## Summary

The London Borough of Sutton has completed the procurement process for the "Out of Hours Call Handling" contract, with an industry classification of telephone-answering services. This direct award procurement involved managing emergency out-of-hours calls for a period of two years with potential extensions of two additional years. The total contract value stands at £411,600. The procurement method employed was a direct award, reaching the final award stage with the contract effectively commencing on 13th February 2026 and concluding on 12th February 2028. Key dates include the contract award date of 12th December 2025, with related activities located in England, United Kingdom.

This tender offers substantial opportunities for businesses specialising in telecommunication services and call handling to expand into the public sector domain. Specifically tailored for SMEs, the contract’s focus on emergency management call services presents a lucrative venture for agile companies adept at providing swift and effective communication solutions. The procurement process having been streamlined through a direct award indicates that strong industry relationships and reputations are advantageous, particularly for SMEs looking to establish or solidify their presence in government assignments.

## Notice

Contract to manage emergency out of hours calls (2 years + 1 + 1 - possible extensions)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d9e7ca69-1482-45f8-948b-b758d8770914 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2026 |
| Submission deadline | 12 Dec 2025 |
| Future notice date | Not specified |
| Award date | 12 Dec 2025 |
| Contract period | 13 Feb 2026 - 12 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £411,600 |
| Lots value | Not specified |
| Awards value | £411,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF SUTTON |
| Locality | SUTTON |
| Post town | Sutton |
| Postcode | SM1 1EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Sutton |
| Electoral ward | Sutton Central |
| Westminster constituency | Sutton and Cheam |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOUNDEVER GB LTD (PREVIOUSLY SITEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 17 Feb 2026 at 11:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d9e7ca69-1482-45f8-948b-b758d8770914

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d9e7ca69-1482-45f8-948b-b758d8770914
  17th February 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.sutton.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522.json.