---
title: "Contact Centre Software"
ocid: "ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GREAT PLACES HOUSING GROUP"
published: "2017-04-03"
---

# Contact Centre Software

Buyer: GREAT PLACES HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b.json)

## Summary

The procurement process involves Great Places Housing Group seeking a supplier for Contact Centre Software, a system designed to support 60 concurrent call handlers with functionalities such as licensing, reporting, call management, and CRM integration. The contract value is £133,713 and falls under the industry category of contact management software. The procurement method employed is a selective procedure, indicative of a restricted tendering process. The award was published on 3rd April 2017, with a contract period that commenced on 1st July 2016 and is set to conclude on 30th June 2019, situated in the North West region of the United Kingdom.

This tender presents significant opportunities for businesses, particularly those offering IT services and software solutions tailored for contact centre operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) could find this opportunity particularly relevant, allowing them to leverage their software expertise and customer support capabilities within this growing sector. Potential suppliers should possess comprehensive experience in developing scalable software solutions that enhance customer interaction and operational efficiency.

## Notice

Contact Centre Management Software. A system that allows for 60 concurrent call handlers to include licensing, reporting and real time information, call handler management and CRM integration.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2dd573ac-93f2-436f-8fcd-59ca87794673 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2017 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Aug 2016 |
| Contract period | 30 Jun 2016 - 30 Jun 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £133,713 |
| Lots value | Not specified |
| Awards value | £133,713 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREAT PLACES HOUSING GROUP |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M20 2LT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Chorlton Park |
| Westminster constituency | Manchester Withington |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4 NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package

## Release History

- 3 Apr 2017 at 14:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2dd573ac-93f2-436f-8fcd-59ca87794673

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2dd573ac-93f2-436f-8fcd-59ca87794673
  3rd April 2017 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=218187412
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e4ec21f8-adc6-11e6-9901-0019b9f3037b.json.