---
title: "2954MH Consultancy for CRM User Research and Design"
ocid: "ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF SHEFFIELD"
published: "2021-08-12"
---

# 2954MH Consultancy for CRM User Research and Design

Buyer: UNIVERSITY OF SHEFFIELD  
Current stage: Award  
OCID: ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865.json)

## Summary

The University of Sheffield, based in Sheffield, England, has recently completed a procurement process for the title "2954MH Consultancy for CRM User Research and Design." This contract falls within the industry category of Customer Relation Management software development services and has a maximum potential value of £250,000. The procurement method used was selective, involving a call-off from a framework agreement. The contract period commenced on 27 May 2021 and will conclude on 26 May 2022. The tender was awarded on 21 May 2021 and culminated on 4 May 2021, marking the end of the tender period.

This opportunity presents a significant growth potential for businesses specialising in consultancy and software development, particularly those with expertise in customer relationship management systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to engage, as they would likely match the university's requirements for innovative solutions and stakeholder engagement in CRM design and research. The capped value for additional assignments indicates potential for ongoing collaboration beyond the initial scope of work.

## Notice

The University required a partner to undertake an initial piece of work to carry out customer research to find out what our stakeholders needed from a CRM system. Further work will revolve around consultancy for design for the new defined requirements. This contract will allow for additional assignments to be added up to a capped value of PS250000 at fixed T&M costs should the University determine further work is required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19019420-a298-47e8-a909-1ee63a4ff4fd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2021 |
| Submission deadline | 3 May 2021 |
| Future notice date | Not specified |
| Award date | 20 May 2021 |
| Contract period | 26 May 2021 - 26 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF SHEFFIELD |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S10 2TN |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | Broomhill and Sharrow Vale |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HIPPO DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 12 Aug 2021 at 07:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/19019420-a298-47e8-a909-1ee63a4ff4fd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/19019420-a298-47e8-a909-1ee63a4ff4fd
  12th August 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.sheffield.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e4f4d8ab-7b41-4b78-aec3-d1319bcc7865.json.