---
title: "Customer service software for waste services"
ocid: "ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNTY COUNCIL"
published: "2020-03-17"
---

# Customer service software for waste services

Buyer: SOMERSET COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b.json)

## Summary

The procurement process involves Somerset County Council, which is looking for a supplier to provide a customer service software for waste services. This tender, identified as "Customer service software for waste services", falls under the software package and information systems category (CPV code 48000000). The contract, valued at £55,640, was awarded on 20th September 2019, following a selective procurement method from a framework agreement. The contract period starts on 8th January 2020 and extends until 21st September 2021, situated in the South West region of the United Kingdom.

This opportunity presents significant potential for business growth, particularly for small and medium-sized enterprises (SMEs) that specialise in software development and customer service solutions. Businesses with experience in providing scalable software systems tailored for local government services would be well-suited to compete in similar tenders. The successful supplier, ABAVUS LIMITED, demonstrates the potential for SMEs to engage effectively in public procurement within the technology sector.

## Notice

Somerset Waste Partnership Customer Support System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4313a640-117f-4e69-b797-1f5b550a3a65 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Mar 2020 |
| Submission deadline | 21 Aug 2019 |
| Future notice date | Not specified |
| Award date | 19 Sep 2019 |
| Contract period | 8 Jan 2020 - 21 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £55,640 |
| Lots value | Not specified |
| Awards value | £55,640 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNTY COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ABAVUS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Mar 2020 at 17:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4313a640-117f-4e69-b797-1f5b550a3a65

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4313a640-117f-4e69-b797-1f5b550a3a65
  17th March 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e50120df-63fc-44b9-b35a-da2cbb09847b.json.