--- title: "The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System" ocid: "ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS SHARED BUSINESS SERVICES LTD (NHS SBS)" published: "2021-09-15" --- # The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System Buyer: NHS SHARED BUSINESS SERVICES LTD (NHS SBS) Current stage: Tender OCID: ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b.json) ## Summary The NHS Shared Business Services Ltd (NHS SBS) is currently seeking tenders for "The Provision of Integrated Urgent Care Services" within the health and social work services sector, based in London, United Kingdom. This procurement process is at the tender stage, with bids due by 29 October 2021. The contract aims to span from June 2022 to May 2025, potentially extending for an additional two years depending on national restrictions, with a total maximum contract value of £71,400,000. This tender presents significant opportunities for businesses specialising in urgent care services, health management, and clinical assessment. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to apply, as the contract scope encompasses a range of critical health services including clinical assessments and home visits outside standard general practice hours. Interested suppliers with capabilities in delivering comprehensive urgent care solutions and clinical support are well-positioned to compete for this lucrative contract. ## Notice The purpose of this Invitation to Tender (ITT) is to provide Bidders with sufficient information to enable them to compile a comprehensive Bid that meets the requirements for the Procurement for the provision of Integrated Urgent Care Services. The Contract to be offered to the successful Bidder at the end of this Procurement will be for a duration of 3 years, which is intended to run from June 2022 until May 2025 with the possibility of two extensions of up to 1 year each (two years in total), subject to any restrictions placed nationally by NHS England or the Department of Health. As advertised, the anticipated, maximum total contract value (including any potential extensions) is PS71,400,000 with an annual value estimated at PS14,280,000. The Contracting Authority is offering a contract to the successful Bidder to provide the Service to the whole of South West London. The Service will comprise of five parts: i. LAS Call Service (not in scope, covering*lines, dental, pharmacy, *5call-back and Cat 3 & 4 validation); ii. NHS 111 Call Centre for core symptomatic patients (with exclusions above) iii. Clinical Assessment Service iv. Face to Face site visits outside of core general practice (CGP) hours; and v. Home visits outside of core general practice (CGP) hours. The aim of the Service is to provide the entry point for patients needing urgent care support. It will mean patients will access unscheduled care through the NHS 111 telephony service, or NHS 111 Online and, following appropriate clinical support over the telephone delivered by the Clinical Assessment Service (CAS), they receive a complete episode of care concluding with either: advice, a prescription or an appointment for further assessment or treatment. Where a patient needs face-to-face services outside of core General Practice hours, the Integrated Urgent Care Clinical Service will book an appointment for the patient or schedule a visit to their home in line with agreed protocols and patient need. Wherever possible, patients, who need further care not offered by the Integrated Urgent Care Clinical Service, should have appointments made for them in services appropriate to their need. Full details of the Service are provided within the Service Specification (see 'Service Specification and Contract' within ITT Document 2). The Contracting Authority has published all tender documents on the EU-Supply portal, as per the link above. Interested Suppliers are requested to visit the portal, search for the opportunity (ID: 46086) and review the documents contained therein. EU-Supply account registration is FREE. The EU-Supply portal (http://nhsbs.eu-supply.com) will be used to communicate with interested providers throughout the procurement process. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1de65681-2da8-4722-8aef-597bc85849da | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Sep 2021 | | Submission deadline | 29 Oct 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2022 - 31 May 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £71,400,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SHARED BUSINESS SERVICES LTD (NHS SBS) | | Locality | SALFORD | | Post town | Manchester | | Postcode | M50 2UW | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Quays | | Westminster constituency | Salford | | Delivery location | TLI London | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 15 Sep 2021 at 00:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1de65681-2da8-4722-8aef-597bc85849da ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1de65681-2da8-4722-8aef-597bc85849da 15th September 2021 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=39600&B=NHSSBS Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/39 User / Company ## Notice URLs - http://nhsbs.eu-supply.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e547aeaf-ea84-4b45-b569-12a127999d3b.json.