---
title: "MAINT5358 - RFL - OPENSCAPE PRO-ACTIVE, OPENSCAPE SOFTWARE ASSURANCE, CALL RECORDING SYSTEM, INTEGRATED VOICE RECOGNITION SYSTEM SUPPORT AND MAINTENANCE"
ocid: "ocds-b5fd17-e54eecca-fa9f-46cb-b40d-6e4c58fe8793"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e54eecca-fa9f-46cb-b40d-6e4c58fe8793"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e54eecca-fa9f-46cb-b40d-6e4c58fe8793.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e54eecca-fa9f-46cb-b40d-6e4c58fe8793.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARTNERS PROCUREMENT SERVICE"
published: "2019-01-31"
---

# MAINT5358 - RFL - OPENSCAPE PRO-ACTIVE, OPENSCAPE SOFTWARE ASSURANCE, CALL RECORDING SYSTEM, INTEGRATED VOICE RECOGNITION SYSTEM SUPPORT AND MAINTENANCE

Buyer: PARTNERS PROCUREMENT SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-e54eecca-fa9f-46cb-b40d-6e4c58fe8793

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## Summary

The procurement process involves the Partners Procurement Service, focused on the telecommunications industry in London, United Kingdom. The tender, titled "MAINT5358 - RFL - OPENSCAPE PRO-ACTIVE, OPENSCAPE SOFTWARE ASSURANCE, CALL RECORDING SYSTEM, INTEGRATED VOICE RECOGNITION SYSTEM SUPPORT AND MAINTENANCE," is currently in the Award stage, having concluded in August 2018. The contract value is approximately £109,994 for a maintenance support service running from 1st September 2018 to 31st August 2019, with provisions for a potential one-year extension. This procurement utilised a selective method, following a restricted procedure, with the tender period ending on 20th August 2018.

This tender presents significant opportunities for IT service providers and companies specialising in telecommunications maintenance and software support. With a focus on service delivery and support for integrated systems, businesses with experience in providing maintenance for voice recognition systems and telecommunications infrastructure would be particularly well-suited to compete. Successful participation can enhance credibility and generate long-term partnerships with a public sector client like the Partners Procurement Service, thereby fostering business growth.

## Notice

MAINT5358 - RFL - OPENSCAPE PRO-ACTIVE, OPENSCAPE SOFTWARE ASSURANCE, CALL RECORDING SYSTEM, INTEGRATED VOICE RECOGNITION SYSTEM SUPPORT AND MAINTENANCE. MAINTENANCE SUPPORT CONTRACT FROM 01/09/2018 TO 31/08/2019 LOCATION - TELECOMMUNICATIONS CONTACT - GARY HUGHES TENDER REF - SUP2892 5 YEAR CONTRACT WITH THE OPTION TO EXTEND 1+1 YEARS - QUOTE REF - Q261118ATD - FRAMEWORK REF - GPS PSN SERVICE FRAMEWORK REF. RM1498, LOT 1 THIS P.O. IS FOR THE FIRST OF THE EXTENSIONS PREVIOUS PURCHASE ORDER NUMBERS SER007524 & MA00256 FRAMEWORK TERMS AND CONDITIONS APPLY THIS ORDER IS VAT RECLAIMABLE

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/701122fa-2a28-4567-8906-553f4b057865 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2019 |
| Submission deadline | 20 Aug 2018 |
| Future notice date | Not specified |
| Award date | 23 Aug 2018 |
| Contract period | 31 Aug 2018 - 31 Aug 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £109,994 |
| Lots value | Not specified |
| Awards value | £109,994 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARTNERS PROCUREMENT SERVICE |
| Locality | MAGDALA AVENUE |
| Post town | North London |
| Postcode | N19 5NF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Junction |
| Westminster constituency | Islington North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATOS IT SERVICES |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50331000 - Repair and maintenance services of telecommunications lines
- 50332000 - Telecommunications-infrastructure maintenance services
- 72267000 - Software maintenance and repair services
- 72267100 - Maintenance of information technology software

## Release History

- 31 Jan 2019 at 11:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/701122fa-2a28-4567-8906-553f4b057865

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/701122fa-2a28-4567-8906-553f4b057865
  31st January 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.lppsourcing.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e54eecca-fa9f-46cb-b40d-6e4c58fe8793. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e54eecca-fa9f-46cb-b40d-6e4c58fe8793.json.