---
title: "IT Service Management System"
ocid: "ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST"
published: "2024-01-08"
---

# IT Service Management System

Buyer: HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST  
Current stage: Tender  
OCID: ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268.json)

## Summary

The Herefordshire and Worcestershire Health and Care NHS Trust has issued a tender for the provision of an IT Service Management System. The tender falls under the "Helpdesk and support services" category (CPV code: 72253000) and is located in Worcester, West Midlands, United Kingdom. The procurement method is an open procedure, with a tender period ending on 9th February 2024. The contract period is set to start on 1st April 2024 and end on 31st March 2029.

This opportunity is suitable for small and medium-sized enterprises (SMEs) looking to provide IT service management solutions. Businesses in the service sector with expertise in helpdesk and support services are well-suited to compete for this contract. Interested parties can engage via the Atamis e-sourcing portal, and any inquiries should be directed to the provided Helpdesk contact details.

## Notice

Provision of IT Service Management System for Herefordshire & Worcestershire Health & Care NHS Trust. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/90058105-bf60-4fbf-9fea-92626b3c987e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2024 |
| Submission deadline | 9 Feb 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2024 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE AND WORCESTERSHIRE HEALTH AND CARE NHS TRUST |
| Locality | WORCESTER |
| Post town | Worcester |
| Postcode | WR5 1JR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | Leopard Hill |
| Westminster constituency | Worcester |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 8 Jan 2024 at 15:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/90058105-bf60-4fbf-9fea-92626b3c987e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/90058105-bf60-4fbf-9fea-92626b3c987e
  8th January 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e552c761-863f-474b-a18c-741a0db88268.json.