--- title: "Provision of Telecare Services" ocid: "ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78.json" source: "Contracts Finder" current_stage: "Award" buyer: "REDCAR & CLEVELAND BOROUGH COUNCIL" published: "2025-08-01" --- # Provision of Telecare Services Buyer: REDCAR & CLEVELAND BOROUGH COUNCIL Current stage: Award OCID: ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78.json) ## Summary Redcar & Cleveland Borough Council has completed the award process for the "Provision of Telecare Services" contract, designed to cover all aspects of Telecare installation, monitoring, and response services. This procurement falls under the Health Services industry category, and it addresses regional needs in the North East of the United Kingdom. The contract, worth £2,320,000, will commence on 1 October 2025 and is set to last until 30 September 2028, with an option for a 12-month extension. Awarded on 28 May 2025, the contract has been granted to Medequip Assistive Technology Ltd through an open procedure, reflecting its status as above threshold. The procurement process demonstrates the council's commitment to enhancing local health services via open and competitive procurement methodologies. This tender represents a significant opportunity for businesses specialising in assistive technology and related services. Small and medium-sized enterprises (SMEs) have a notable chance to engage in similar procurement processes, experiencing business growth by expanding their service offerings in the telecare sector. Enterprises equipped to provide installation, monitoring, and maintenance of telecare technology can diversify their portfolios and increase market presence by targeting similar tenders. The project not only supports business expansion but also contributes to public welfare by improving telecare services, establishing a strong foundation for community-focused service providers to thrive. ## Notice Redcar and Cleveland Borough Council is seeking to appoint a suitably experienced provider to deliver all aspects of a Telecare installation, monitoring and response service. This will include purchase, installation, monitoring and maintenance of telecare assistive technology equipment, management of an alarm response centre and a mobile response service. The contract is for a period of 3 years from 1 October 2025 to 30 September 2028 plus the option of a 1 x 12 month extension period. Please be advised that Redcar and Cleveland Borough Council are conducting this procurement via OPEN . https://open-uk.org/. You will need to register as a supplier on the site (registration is free) and search for the opportunity within the Browse Opportunities section and register your interest. Additional information: Please be advised that Redcar and Cleveland Borough Council are conducting this procurement via OPEN . https://open-uk.org/. You will need to register as a supplier on the site (registration is free) and search for the opportunity within the Browse Opportunities section and register your interest. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae5fbcfa-b70f-46e1-8581-2755b4d9f2bf | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Aug 2025 | | Submission deadline | 27 Mar 2025 | | Future notice date | Not specified | | Award date | 27 May 2025 | | Contract period | 30 Sep 2025 - 30 Sep 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £2,320,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | REDCAR & CLEVELAND BOROUGH COUNCIL | | Locality | REDCAR | | Post town | Cleveland | | Postcode | TS10 1RT | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC32 South Teesside | | Local authority | Redcar and Cleveland | | Electoral ward | Coatham | | Westminster constituency | Redcar | | Delivery location | TLC North East (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MEDEQUIP ASSISTIVE TECHNOLOGY | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 1 Aug 2025 at 07:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae5fbcfa-b70f-46e1-8581-2755b4d9f2bf - 19 Feb 2025 at 16:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/82eced08-5ab0-4e71-b486-3c8023fef7dd ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ae5fbcfa-b70f-46e1-8581-2755b4d9f2bf 1st August 2025 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/82eced08-5ab0-4e71-b486-3c8023fef7dd 19th February 2025 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.redcar-cleveland.gov.uk - https://open-uk.org/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e564c891-4d6a-4ead-9b1b-7f31cb447b78.json.