---
title: "Customer Service Modernisation Design Digital Specialists"
ocid: "ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-07-10"
---

# Customer Service Modernisation Design Digital Specialists

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1.json)

## Summary

The Department for Work and Pensions has awarded a contract for the provision of digital specialists to support the Service Modernisation Programme. The procurement process was initiated via a selective method, calling off from a framework agreement. The contract value is £625,000, with a start date of 14th April 2023 and an end date of 13th October 2023. The procurement was completed on 7th April 2023, and the contract was awarded to Coforge UK Limited. The Department for Work and Pensions is located in London, United Kingdom, within the IT services industry category.

Businesses that provide IT services consultancy, software development, and Internet support could find opportunities for growth through this contract. Small and medium-sized enterprises (SMEs) are particularly suited for this procurement opportunity. The contract offers a chance to work with a large-scale project like the Service Modernisation Programme and collaborate with the Department for Work and Pensions. Interested parties can contact the Department for Work and Pensions through strategicdeliveryunit.cddigital@dwp.gov.uk for further information.

## Notice

Contract for the provision of digital specialists to support the Service Modernisation Programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7b96e9d8-6fba-4f7d-8bda-6bfedef83053 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2023 |
| Submission deadline | 6 Apr 2023 |
| Future notice date | Not specified |
| Award date | 13 Apr 2023 |
| Contract period | 13 Apr 2023 - 13 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £625,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COFORGE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Jul 2023 at 16:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7b96e9d8-6fba-4f7d-8bda-6bfedef83053

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7b96e9d8-6fba-4f7d-8bda-6bfedef83053
  10th July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3f72ac8c-037a-4958-98d8-2b493e0546cd
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e57b1018-bf81-4055-a682-c271c1f936e1.json.