---
title: "GB-Leeds: CRM System"
ocid: "ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL ARMOURIES"
published: "2020-01-23"
---

# GB-Leeds: CRM System

Buyer: ROYAL ARMOURIES  
Current stage: Award  
OCID: ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a.json)

## Summary

The Royal Armouries Museum in Leeds is seeking a comprehensive CRM system through an open procurement process. This tender, titled "GB-Leeds: CRM System", has an award value of £147,473 and aims to enhance the museum’s operational effectiveness. The contract period is set to run from 10th November 2019 to 10th May 2023, with the tender having concluded on 6th November 2019. The primary industry category for this procurement is Customer Relation Management software development services, and the ideal suppliers will be based in the Yorkshire and the Humber region.

This tender presents a significant opportunity for businesses looking to expand their footprint in the CRM software marketplace, particularly for small and medium enterprises that can offer innovative and user-friendly solutions. Interested suppliers should possess expertise in CRM system development and be prepared to meet the specific requirements of the Royal Armouries, enabling them to support the museum in achieving its corporate objectives effectively.

## Notice

The Royal Armouries Museum (RA) aims to procure a user-friendly, holistic CRM service which serves the various interests of RA, does not demand disproportionate time and resources to manage, and empowers RA to pursue its corporate vision. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c32aa75b-f4b6-4fa0-a7cb-3cd58d3f0f28 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2020 |
| Submission deadline | 6 Nov 2019 |
| Future notice date | Not specified |
| Award date | 6 Nov 2019 |
| Contract period | 10 Nov 2019 - 10 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £147,473 |
| Lots value | Not specified |
| Awards value | £147,473 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL ARMOURIES |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS27 9PF |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Morley North |
| Westminster constituency | Leeds South West and Morley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIGHTWIRE TECHNOLOGY SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 23 Jan 2020 at 13:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c32aa75b-f4b6-4fa0-a7cb-3cd58d3f0f28

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c32aa75b-f4b6-4fa0-a7cb-3cd58d3f0f28
  23rd January 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=466721510
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a.json.