---
title: "Pensions Redress Advice contract"
ocid: "ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2023-10-12"
---

# Pensions Redress Advice contract

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d.json)

## Summary

The Financial Ombudsman Service awarded a contract to ISIO for the provision of pensions redress advice. The contract is valued at £250,000 in GBP and falls under the classification of pension fund consultancy services. The procurement method used was a direct single tender action (below threshold). The contract period runs from 18th July 2023 to 18th December 2024, with the tender period closing on 17th July 2023. The buying organisation is the Financial Ombudsman Service located in London, United Kingdom.

This tender presents an opportunity for businesses, particularly those involved in pension fund consultancy services, to engage in providing pensions redress advice. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are especially well-suited to participate. The contract is now active, having been awarded to ISIO Group Limited, a large-scale company based in London, United Kingdom.

## Notice

Awarded contract to ISIO for the provision of pensions redress advice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4bf57b3d-cf11-48f2-aec0-578dbb36b284 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2023 |
| Submission deadline | 17 Jul 2023 |
| Future notice date | Not specified |
| Award date | 17 Jul 2023 |
| Contract period | 17 Jul 2023 - 18 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ISIO GROUP |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66523000 - Pension fund consultancy services

## Release History

- 12 Oct 2023 at 14:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4bf57b3d-cf11-48f2-aec0-578dbb36b284

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4bf57b3d-cf11-48f2-aec0-578dbb36b284
  12th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e5a2ca0d-cd37-489a-8fa1-c68f50d1aa3d.json.