--- title: "Procurement for the provision of Communications Management Software for BNSSG CCG" ocid: "ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT" published: "2020-10-28" --- # Procurement for the provision of Communications Management Software for BNSSG CCG Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT Current stage: Tender OCID: ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab.json) ## Summary NHS South, Central and West Commissioning Support Unit is conducting a tender for the provision of Communications Management Software, aimed at enhancing the capabilities of their Communications and Engagement team. The procurement falls under the services category, specifically focusing on communication software packages. This tender process was initiated on 28th October 2020, with submissions due by 12 noon on 12th November 2020. The required solution must meet NHS data security standards and will be delivered in the South West region of the United Kingdom. The contract is expected to commence on 1st April 2021 and last until 31st March 2027, with a total estimated value of £66,000. This opportunity is well-suited for SMEs and voluntary, community, and social enterprises (VCSEs) that specialise in communication software solutions, particularly those with experience in delivering scalable and secure web-based platforms. Providers that can offer robust user management features, effective contact logging, and data migration capabilities will be particularly competitive. Engaging with this tender could significantly enhance a business's profile and client portfolio in the public sector, while also contributing to the improvement of communication strategies in healthcare settings. ## Notice BNSSG CCG Is seeking to procure communication management software for their communications and engagement team. The Communications and Engagement team manages relationships across a range of individuals, groups and organisations including but not limited to journalists, politicians, the voluntary/community sector and provider partners. The service will allow the team to record interaction with groups and individuals via a common, shared platform that promotes integrated working and information sharing across the team. The core features of the service are: * Web-based, allowing for on-call and out-of-hours use * Contact logging functionality providing ability to record details of interaction with journalists and other key stakeholders * Contact management functionality including self-managed contact database (ensuring that any amendments or updates are clearly captured) * Ability to create and share briefings, attach documents and other assets for access by other team members * Distribution module to issue news releases and other communications to groups on contact database (must allow us to ensure outputs are consistent with Accessible Information Standard) * Comprehensive and intuitive search functionality across all data categories * Allows multiple concurrent users (precise number to be confirmed, in range of 10-15 users) * Meeting NHS data security standards in the specification (Annex A) * Client user management, allowing administrator to create and delete user accounts * Accessible via multiple devices/platforms eg PC, tablet, smartphone * Access to comprehensive 24/7 helpdesk * User training * Access to support e.g. creation of templates for communication products The service will also be expected to port the data from the existing service to the new service. Interested providers will be able to view this notice via the 'current tenders' list on the e-procurement system In-Tend, available on the following link: https://in-tendhost.co.uk/scwcsu/aspx/Home. All bids must be submitted by the 12 midday on the 12th of November 2020. This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. Additional information: Interested providers will be able to view this notice via the 'current tenders' list on the e-procurement system In-Tend, available on the following link: https://in-tendhost.co.uk/scwcsu/aspx/Home In order to submit a bid, you will need to be registered on the e-procurement system and 'express an interest', and then complete a response as specified within the procurement documents. On registration, please include at least two contacts to allow for access to the system in times of absence. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/55658ac3-1eb2-41f9-bb94-4728fbbde9c6 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - Local Tender following commissioner SFIs | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Oct 2020 | | Submission deadline | 12 Nov 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2021 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £66,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS1 3NX | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK51 Bristol, City of | | Local authority | Bristol, City of | | Electoral ward | Central | | Westminster constituency | Bristol Central | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48510000 - Communication software package ## Release History - 28 Oct 2020 at 11:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/55658ac3-1eb2-41f9-bb94-4728fbbde9c6 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/55658ac3-1eb2-41f9-bb94-4728fbbde9c6 28th October 2020 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/scwcsu/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e5a8687c-d03d-472b-9004-d1744e32e6ab.json.