--- title: "KCL - 00001267 Out of Hours Telephone Counselling" ocid: "ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "KING'S COLLEGE LONDON" published: "2020-08-11" --- # KCL - 00001267 Out of Hours Telephone Counselling Buyer: KING'S COLLEGE LONDON Current stage: Tender OCID: ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d.json) ## Summary King's College London is procuring out-of-hours telephone counselling services aimed at enhancing mental health support for students. The tender, titled "KCL - 00001267 Out of Hours Telephone Counselling," falls under the services category, specifically focused on guidance and counselling (CPV code 85312300). The procurement process is currently active and follows an open procedure, with a tender deadline set for 25 August 2020. The contract will commence on 21 September 2020 and is expected to run for three years, concluding on 20 September 2023. Interested bidders should note that the service will operate mainly in London, with a minimum contract value of £300,000 and a total value of £360,000. This tender presents a valuable opportunity for businesses specialising in mental health services, counselling, and call centre operations. Suppliers who can deliver flexible and accessible mental health support—particularly those with experience in remote counselling and supporting diverse student populations—would be well-positioned to compete. Given the nature of the services required, small and medium-sized enterprises (SMEs) may find this opportunity particularly advantageous, allowing them to expand their reach and impact in the educational sector. ## Notice We are looking to supplement in-house Counselling and Mental Health Support provision with out-of-hours support for students (via self-referral routes); and ongoing telephone, online and video counselling (for students referred by Counselling and Mental Health Support). We recognise that some students will wish to access such support out of hours (or from different time zones), and that such a service will provide a helpful complement to King's based provision. On this point, a June 2019 Review of Counselling and Mental Health Service at King's College London noted that "the expectations of 'Generation Z' student (aka digital natives) are relevant" King's intends to let a contract for these services for a period of 3 years. Additional information: The tender is for telephone and online out of hours mental health support for students. tender documents can only be accessed online through the university's e-tendering portal, In-tend: https://www.kcl.ac.uk/aboutkings/orgstructure/ps/procurement/suppliers/etender Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/04e7b4a8-baaf-4090-a16c-b7cc5ae1af63 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Aug 2020 | | Submission deadline | 25 Aug 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 20 Sep 2020 - 20 Sep 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £360,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | KING'S COLLEGE LONDON | | Locality | 57 WATERLOO ROAD | | Post town | South East London | | Postcode | SE1 8WA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Waterloo & South Bank | | Westminster constituency | Vauxhall and Camberwell Green | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 79512000 - Call centre - 85312300 - Guidance and counselling services - 85312320 - Counselling services ## Release History - 11 Aug 2020 at 11:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/04e7b4a8-baaf-4090-a16c-b7cc5ae1af63 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/04e7b4a8-baaf-4090-a16c-b7cc5ae1af63 11th August 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/kcl/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://www.kcl.ac.uk/aboutkings/orgstructure/ps/procurement/suppliers/etender ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d.json.