---
title: "STA - GMS - annual support agreement"
ocid: "ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HISTORIC ENGLAND LIMITED"
published: "2023-08-22"
---

# STA - GMS - annual support agreement

Buyer: HISTORIC ENGLAND LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f.json)

## Summary

HISTORIC ENGLAND LIMITED awarded a contract for an annual support agreement for GMS Application and Portal on a Dynamics 365 platform. The procurement method was direct, using single tender action (below threshold). The contract value is £26,081 GBP, with a contract period from August 1, 2023, to July 31, 2024. The tender closed on July 31, 2023, with the buying organization located at The Engine House, Fire Fly Avenue, Swindon, SN2 2EH.

This tender, suitable for SMEs, presents an opportunity for businesses to provide software support services. Companies with expertise in software support, development, customisation, consulting, and training could benefit from competing in this procurement process. The contract duration provides a stable revenue stream for the successful bidder and a chance to establish a long-term partnership with HISTORIC ENGLAND LIMITED.

## Notice

Annual support agreement for GMS Application and Portal on a Dynamics 365 platform. Trillium Systems Limited will provide the Customer with support services covering the Supported Software, specifically focused on supporting the core application functionality, related application services and databases, covering: * Core Application support covering "out the box" usage of Supported Systems * Custom functionality developed by Trillium for the Client * Trillium Solution Accelerator functionality Service Allocation Credits for general advice and guidance Service Allocation Units are allocated in hour units whereby one unit equals 1 hour. Units are deducted once a change request is approved. Units can be applied against the following Trillium services: * Development & Customisation * Analysis / Estimation * Consulting & Training * Project Management * Testing & Deployment * Reactive maintenance, actioning any maintenance tasks required; * Custom functionality, defined as developments made above and beyond core application support; * Infrastructure and Integration where the systems reside on or integrate to other systems (e.g. payment integration, Exchange, etc); * End User advice and guidance, where the user has been trained up to the required level, where the user training level has been approved by both Trillium Systems Limited and the Customer; * Variations & Change requests * Advice and Guidance on process, usage and best practice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ecb59373-a269-4a9c-a1ff-e0e97a6174fe |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2023 |
| Submission deadline | 31 Jul 2023 |
| Future notice date | Not specified |
| Award date | 20 Aug 2023 |
| Contract period | 31 Jul 2023 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,081 |
| Lots value | Not specified |
| Awards value | £26,081 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENGLAND LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLEARCOURSE MEMBERSHIP SERVICES LTD TRADING AS TRILLIUM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 22 Aug 2023 at 11:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ecb59373-a269-4a9c-a1ff-e0e97a6174fe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ecb59373-a269-4a9c-a1ff-e0e97a6174fe
  22nd August 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f.json.