---
title: "Service partner services, including service management, service desk and environment management"
ocid: "ocds-b5fd17-e5f3e2dc-2c61-4882-a54b-757164cff6ee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5f3e2dc-2c61-4882-a54b-757164cff6ee"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e5f3e2dc-2c61-4882-a54b-757164cff6ee.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e5f3e2dc-2c61-4882-a54b-757164cff6ee.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "AMBULANCE RADIO PROGRAMME (ARP)"
published: "2021-08-27"
---

# Service partner services, including service management, service desk and environment management

Buyer: AMBULANCE RADIO PROGRAMME (ARP)  
Current stage: Award  
OCID: ocds-b5fd17-e5f3e2dc-2c61-4882-a54b-757164cff6ee

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## Summary

The Ambulance Radio Programme (ARP), representing the Secretary of State for Health and Social Care, is conducting a procurement process for service partner services, including service management, service desk, and environment management. This tender is categorised primarily under IT services and falls within the competitive procedure with negotiation procurement method. The service provision is intended to commence on 5th April 2021, continuing until 4th April 2026. The procurement stage is currently complete, with the initial tender period having ended on 26th August 2020. The services will be delivered to various English Ambulance Trusts located throughout the United Kingdom, specifically aimed at enhancing operational capabilities for emergency medical services.

This tender presents significant opportunities for businesses specialising in IT consulting, software development, and service management, particularly those that can demonstrate experience in product management and integrating service offerings. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as their innovative approaches can align well with the Authority's needs. Firms adept at environmental management and project coordination will particularly benefit from this contract, which is designed to support critical services across the healthcare spectrum in emergency response operations.

## Notice

The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') is seeking to procure a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent programmes and that can scale to support future Authority initiatives and product offerings. The Authority is looking to partner with a provider who can demonstrate capabilities in "product management" - not simply providing "service desk" and "Service Management" functions - who can demonstrate an ability to integrate elements of discrete project deliverables as "service offerings" to Service Recipients. The scope will also involve environment management and ad-hoc services, as more particularly described in this Service Requirements. The constituent programmes being delivered by the Authority are: * ESN - the replacement of the Airwave network which is being delivered by the Home Office's ESMCP. * CRS - the delivery of the new integrated communications and control system to the English Ambulance Trusts, the Welsh Ambulance Service NHS Trust and the Scottish Ambulance Service. The contract for the delivery of CRS was awarded to Frequentis in May 2017. * MDVS - the delivering of the new NMA to the English Ambulance Trusts (and potentially the Welsh Ambulance Service NHS Trust and/or the Scottish Ambulance Service, if those bodies elect to participate in the MDVS programme). The scope of the MDVS programme also includes the delivery of Vehicle Hardware to run the NMA and the replacement of TETRA radio terminals with devices that can connect to the ESN. * HEMS - the core function of the Helicopter Emergency Medical Service (HEMS) Air Ambulance is to deliver front line medical care to patients in the pre-hospital environment. All HEMS Air Ambulances in England are operated by charities and receive their tasking via Ambulance Trusts Control Rooms under terms of individual MOUs which are in place Service Recipients. From the Effective Date and in accordance with the Implementation Plan, the Supplier shall provide the Services to each of the English Ambulance Trusts and any successor bodies thereto that perform any of the functions previously performed by any of the foregoing bodies: (a) South Western Ambulance Service NHS Foundation Trust (SWASFT); (b) East Midlands Ambulance Service NHS Trust (EMAS); (c) East of England Ambulance Service NHS Trust (EEAST); (d) London Ambulance Service NHS Trust (LAS); (e) North West Ambulance Service NHS Trust (NWAS); (f) Isle of Wight NHS Trust (IoW); (g) South Central Ambulance Service NHS Foundation Trust (SCAS); (h) South East Coast Ambulance Service NHS Foundation Trust (SECAmb); (i) West Midlands Ambulance Service University NHS Foundation Trust (WMAS); (j) North East Ambulance Service NHS Foundation Trust (NEAS); and (k) Yorkshire Ambulance Service NHS Trust (YAS). Please refer to the Service Requirements for a complete list of Service Recipients. Additional information: Please register on the eTendering portal (Atamis) for access to the procurement pack.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/39e72396-564f-411b-be64-2171ef997e11 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2021 |
| Submission deadline | 26 Aug 2020 |
| Future notice date | Not specified |
| Award date | 29 Jun 2021 |
| Contract period | 30 Jun 2021 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £18,685,753 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMBULANCE RADIO PROGRAMME (ARP) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPONENTIAL-E |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 79411000 - General management consultancy services

## Release History

- 27 Aug 2021 at 11:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/39e72396-564f-411b-be64-2171ef997e11
- 27 Jul 2020 at 11:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fc68861b-0898-4ac9-8b4f-dca2eb9cc587

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/39e72396-564f-411b-be64-2171ef997e11
  27th August 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/fc68861b-0898-4ac9-8b4f-dca2eb9cc587
  27th July 2020 - Opportunity notice on Contracts Finder
- https://health-family.force.com/s/Welcome
  eTendering portal (Atamis)
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/bd815a80-4df4-4d2e-9832-8cca1717af71
  The attached summary of the ARP Service Partner contract is published for transparency. Please note that the full contract contains dozens of schedules which amounts to hundreds of pages of detailed information and which is too large to publish in its entirety. Should you wish to see the complete (redacted) contract, or any specific schedule, please contact arp.commercial@nhs.net and we will be happy to arrange for this to be made available.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e5f3e2dc-2c61-4882-a54b-757164cff6ee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e5f3e2dc-2c61-4882-a54b-757164cff6ee.json.