---
title: "Ordnance Survey Customer Compass Perceptions Tracking Research"
ocid: "ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ORDNANCE SURVEY LIMITED"
published: "2017-08-15"
---

# Ordnance Survey Customer Compass Perceptions Tracking Research

Buyer: ORDNANCE SURVEY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82.json)

## Summary

The procurement process described involves Ordnance Survey Limited, located in Southampton, which is seeking a contractor for the "Ordnance Survey Customer Compass Perceptions Tracking Research". This initiative falls under the category of research and development services, specifically market and economic research. The procurement method is an open procedure, currently at the Award stage, with a total contract value of £45,000. The tender period concluded on 3rd July 2017, and the contract is set to commence on 24th July 2017, lasting until 24th June 2020.

This tender presents a significant opportunity for businesses specialising in market research and data analysis, particularly small and medium-sized enterprises (SMEs) that can provide innovative solutions for customer feedback systems. Companies well-versed in real-time survey methodologies or with prior experience in similar research services will find this contract aligns with their capabilities and could enhance their market presence within the public sector.

## Notice

Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts. The current contract for this service is due to complete at the end of July 2017. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bcb248bb-e7a7-4806-ac41-a7f5eb443f0a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2017 |
| Submission deadline | 3 Jul 2017 |
| Future notice date | Not specified |
| Award date | 2 Aug 2017 |
| Contract period | 19 Aug 2017 - 20 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY LIMITED |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARU /EDR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 79300000 - Market and economic research; polling and statistics

## Release History

- 15 Aug 2017 at 08:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bcb248bb-e7a7-4806-ac41-a7f5eb443f0a
- 15 Jun 2017 at 09:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/525659a1-e7fb-4c88-a304-b0b39b444257
- 14 Jun 2017 at 15:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/525659a1-e7fb-4c88-a304-b0b39b444257

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bcb248bb-e7a7-4806-ac41-a7f5eb443f0a
  15th August 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/525659a1-e7fb-4c88-a304-b0b39b444257
  15th June 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/07251ec6-a0a6-4155-aaf7-69c8636f4275
  ITT for Customer Compass Research Tracking Research
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5e991cd-f780-49ce-a5a1-5a2322aec482
  Response Document for Customer Compass ITT
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cc035ef4-3927-464b-8cce-6d74a12b5d39
  Security Non Functional Requirements for Customer Compass ITT
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f994f81-7cdb-46ef-b224-64aeef4ebb09
  Standard Contract terms for Good and /or Services
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/aa2e92e0-01e8-4940-9239-e67f7b14d274
  BS0554.2017Evaluation Matrix

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82.json.