---
title: "Critical Communications Infrastructure Framework"
ocid: "ocds-b5fd17-e611c435-bd8f-4395-8bc5-a382d6d01128"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e611c435-bd8f-4395-8bc5-a382d6d01128"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e611c435-bd8f-4395-8bc5-a382d6d01128.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e611c435-bd8f-4395-8bc5-a382d6d01128.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP)"
published: "2021-02-05"
---

# Critical Communications Infrastructure Framework

Buyer: YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP)  
Current stage: Award  
OCID: ocds-b5fd17-e611c435-bd8f-4395-8bc5-a382d6d01128

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## Summary

The Yorkshire and Humber Police Procurement (Y&HPP) has initiated an award for the "Critical Communications Infrastructure Framework" aimed at replacing and supporting critical telecommunication systems for the North East Police & Fire Services. This procurement falls under the industry category of "Radio, television, communication, telecommunication and related equipment" with an estimated total contract value of £50 million. The contract period commenced on 21st December 2020 and will extend until 20th December 2025. This open procurement procedure was concluded with a successful bid from Airwave Solutions Ltd, and the contract was formally awarded on 20th December 2020, with the relevant notification published on 5th February 2021.

Businesses specialising in advanced telecommunications infrastructure, software integration, and legacy system support would find this tender an excellent opportunity for growth. The framework underscores a long-term partnership with a strategic partner to deliver critical communication solutions essential for emergency services, thus creating a demand for firms with expertise in Integrated Communication Control Systems, telephony infrastructure, and customer relationship management systems. Companies capable of delivering such integrated solutions and operational support are encouraged to consider future opportunities within this significant sector.

## Notice

The Police and Crime Commissioner for West Yorkshire (PCC) has identified a need to replace the below listed technology and have elected to establish a framework for a period of 5 years for the North East Police & Fire Services. It is intended that the framework will be established with one strategic partner to configure, implement and support the full end-to-end solution. The following systems are to be replaced/introduced: 1. Integrated Communication Control System (ICCS) 2. Telephony infrastructure (Critical Telephony) 3. Call recording system 4. Customer Relationship Management (CRM) system 5. Ongoing support and maintenance for legacy systems when the current support expires 6. Solution integration services to configure, implement and support the entire solution The above infrastructure is critical to the Force's ability to answer and respond to 999 and 101 calls. The telephony infrastructure allows the Force to receive 999 and 101 calls and route it to desks which agents are sat at. The ICCS system allows despatchers to task officers over the Airwave radio network and the call recording system ensures that all 999,101 and despatch communications are recorded in case they are needed for evidential purposes or for clarification on information that has been received. The CRM is used to capture all content in the organisation enabling the effective management of all face-to-face digital and telephony interactions. Support shall be needed for legacy systems whilst implementation progresses. Interested suppliers should note that the statement of requirement has been created based upon the West Yorkshire Police (WYP) requirements. Participating Authorities shall require their own proposal to be created based on their individual infrastructure, although the core components shall be the same. Further information can be obtained within the tender pack, bidders are encouraged to ensure they understand all aspects of the tender pack prior to submitting a bid.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f8d7db17-0d7a-4492-8e45-1f69ea51c361 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Feb 2021 |
| Submission deadline | 25 Nov 2019 |
| Future notice date | Not specified |
| Award date | 20 Dec 2020 |
| Contract period | 21 Dec 2020 - 20 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000,000 |
| Lots value | Not specified |
| Awards value | £50,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP) |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 1DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLC North East (England), TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AIRWAVE SOLUTIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 48000000 - Software package and information systems

## Release History

- 5 Feb 2021 at 13:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f8d7db17-0d7a-4492-8e45-1f69ea51c361

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f8d7db17-0d7a-4492-8e45-1f69ea51c361
  5th February 2021 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29666&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/36335
  User / Company

## Provenance

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