---
title: "Specialist Customer Complaint Handlers"
ocid: "ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2019-04-16"
---

# Specialist Customer Complaint Handlers

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Tender  
OCID: ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a

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## Summary

The Consumer Council for Water has initiated a tender process for "Specialist Customer Complaint Handlers" to secure additional Senior Customer Caseworkers on a flexible basis, aiming to meet operational performance and satisfaction targets. This procurement falls under the water distribution and related services category and has a budget of £400,000. The tender period concludes on 17 May 2019, with the contract set to commence on 1 July 2019 and run until 30 June 2023. Interested parties should note that this is an open procedure for submissions.

This tender presents significant opportunities for businesses specialising in customer service and complaint handling, particularly those that are small to medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies capable of scaling their workforce flexibly to manage peaks in demand would be especially well-suited to compete for this contract, allowing them to strengthen their market presence in the water services sector across various regions of the United Kingdom.

## Notice

To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aecdca3a-57ec-4e95-b8bb-0427ee1e1aef |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Apr 2019 |
| Submission deadline | 17 May 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2019 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 65100000 - Water distribution and related services
- 79500000 - Office-support services

## Release History

- 16 Apr 2019 at 18:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aecdca3a-57ec-4e95-b8bb-0427ee1e1aef

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aecdca3a-57ec-4e95-b8bb-0427ee1e1aef
  16th April 2019 - Opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk/consumer-council-water
  Link to eSourcing Portal

## Notice URLs

- https://www.ccwater.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a.json.