---
title: "Public Engagement and Satisfaction Surveys"
ocid: "ocds-b5fd17-e621a9b9-402f-4752-a2d5-1cd8f8db305b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e621a9b9-402f-4752-a2d5-1cd8f8db305b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e621a9b9-402f-4752-a2d5-1cd8f8db305b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e621a9b9-402f-4752-a2d5-1cd8f8db305b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP)"
published: "2020-12-18"
---

# Public Engagement and Satisfaction Surveys

Buyer: YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP)  
Current stage: Award  
OCID: ocds-b5fd17-e621a9b9-402f-4752-a2d5-1cd8f8db305b

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## Summary

The procurement process is for the "Public Engagement and Satisfaction Surveys" tender initiated by Yorkshire and Humber Police Procurement (Y&HPP). This contract falls within the category of research and development services, specifically targeting the assessment of victim satisfaction with police services. The procurement method employed is an open procedure, and the tender period concluded on 9th November 2020, with a contract period that commenced on 16th December 2020 and runs until 15th December 2023. The buying organisation is located at Ploughland House, 62 George Street, Wakefield, ENG, and the total contract value amounts to £300,000.

This tender provides significant opportunities for businesses in the research and consultancy sector, particularly those specialising in social and market research services. Companies capable of conducting outreach and collecting feedback from victims of crime will find themselves well-suited to compete for this contract, especially if they have experience in public sector projects and understand the nuances of citizen engagement. The successful supplier, SMSR Ltd, demonstrates that there are possibilities for both large and medium-sized enterprises to participate in similar future contracts aimed at enhancing public service quality.

## Notice

Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5424b45b-7e4b-420b-bed8-78dc6f444a9b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2020 |
| Submission deadline | 9 Nov 2020 |
| Future notice date | Not specified |
| Award date | 7 Dec 2020 |
| Contract period | 16 Dec 2020 - 15 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP) |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 1DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMSR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 73110000 - Research services
- 73200000 - Research and development consultancy services
- 73210000 - Research consultancy services
- 79310000 - Market research services
- 79315000 - Social research services

## Release History

- 18 Dec 2020 at 15:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5424b45b-7e4b-420b-bed8-78dc6f444a9b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5424b45b-7e4b-420b-bed8-78dc6f444a9b
  18th December 2020 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=34912&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/36335
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e621a9b9-402f-4752-a2d5-1cd8f8db305b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e621a9b9-402f-4752-a2d5-1cd8f8db305b.json.