---
title: "ITSM Service Desk Software"
ocid: "ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OXFORDSHIRE COUNTY COUNCIL"
published: "2024-03-20"
---

# ITSM Service Desk Software

Buyer: OXFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086.json)

## Summary

The Oxfordshire County Council has successfully awarded a contract for ITSM Service Desk Software worth £176,400 to Freshworks Inc. The procurement method used was a direct award. The tender period ended on February 22, 2024, and the contract is valid from February 23, 2024, to February 23, 2026. This opportunity falls under the IT services category and is suitable for small and medium-sized enterprises (SMEs).

This contract presents a lucrative opportunity for businesses operating in the IT services sector, particularly those specializing in consulting, software development, and support services. Companies interested in providing ITSM solutions can leverage their expertise to compete for this contract. With the contract awarded directly by the Oxfordshire County Council, SMEs with relevant capabilities are well-placed to participate and contribute to the provision of efficient service desk software.

## Notice

ITSM Service Desk Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5a7e5f2-50c4-435b-b9a1-4ea2d456372a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Mar 2024 |
| Submission deadline | 22 Feb 2024 |
| Future notice date | Not specified |
| Award date | 22 Feb 2024 |
| Contract period | 23 Feb 2024 - 23 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £176,400 |
| Lots value | Not specified |
| Awards value | £176,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORDSHIRE COUNTY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1ND |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Osney & St Thomas |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Mar 2024 at 13:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5a7e5f2-50c4-435b-b9a1-4ea2d456372a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5a7e5f2-50c4-435b-b9a1-4ea2d456372a
  20th March 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.oxfordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e62724d7-28bb-46ac-8179-c4aeb4595086.json.