---
title: "Independent Complaints Investigators"
ocid: "ocds-b5fd17-e6596304-7b6e-41bb-acbe-78a7f58980c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6596304-7b6e-41bb-acbe-78a7f58980c4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e6596304-7b6e-41bb-acbe-78a7f58980c4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e6596304-7b6e-41bb-acbe-78a7f58980c4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2022-09-06"
---

# Independent Complaints Investigators

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e6596304-7b6e-41bb-acbe-78a7f58980c4

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## Summary

Sheffield City Council has awarded a contract for Independent Complaints Investigators in the area of Social Care. The procurement process was an open procedure, with a tender period ending on 12th August 2022. The contract is for a 3-year period starting from 1st October 2022, with a total value of £120,000. The investigators will be based in Yorkshire and the Humber in the United Kingdom, focusing on complaints about Children's and Adult Social Care services.

This contract presents opportunities for business growth, particularly for firms offering investigation services in the field of social care. Small and medium-sized enterprises (SMEs) who can deliver quality investigations in line with regulations and council standards are well-suited to compete. Businesses with experience in handling sensitive social care complaints and producing detailed reports will find this tender suitable for expanding their presence and expertise in this sector.

## Notice

Sheffield City Council wishes to appoint a number of Independent Investigators to undertake complaints in the area of Social Care. It is expected that the agreement will be for a 3-year period. Successful providers will be placed on a framework via which call off contracts will be made. There will be no guarantee for any level of business placed with organisations. The Independent Investigators must be able to undertake investigations into complaints about Children's and Adult Social Care services in a timely manner, in line with regulations, and Sheffield city council's standards and expectations. They must produce a quality report for the council, making recommendations on the complaints. They must attend adjudication and review panel meetings, as required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8f7815a7-2d8f-4752-853f-49fdf086055c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Sep 2022 |
| Submission deadline | 12 Aug 2022 |
| Future notice date | Not specified |
| Award date | 1 Sep 2022 |
| Contract period | 30 Sep 2022 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROBERT COCKBURN |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79720000 - Investigation services

## Release History

- 6 Sep 2022 at 09:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8f7815a7-2d8f-4752-853f-49fdf086055c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8f7815a7-2d8f-4752-853f-49fdf086055c
  6th September 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=50707&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130
  User / Company

## Notice URLs

- https://www.sheffield.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6596304-7b6e-41bb-acbe-78a7f58980c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e6596304-7b6e-41bb-acbe-78a7f58980c4.json.