---
title: "Support and Maintenance of Lagan CRM System"
ocid: "ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YOUR HOMES NEWCASTLE LTD"
published: "2018-03-15"
---

# Support and Maintenance of Lagan CRM System

Buyer: YOUR HOMES NEWCASTLE LTD  
Current stage: Award  
OCID: ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493.json)

## Summary

Your Homes Newcastle Ltd is conducting a public procurement process for the "Support and Maintenance of Lagan CRM System" within the software package and information systems industry. This tender was awarded to Kana Software (Ireland) Limited on 31st March 2017, following a negotiated procurement method without prior publication, valued at £12,440.10. The contract period began on 1st April 2017 and concluded on 31st March 2018, with delivery focused in the North East of England. The procurement process details are finalised as it has reached the award stage, with the contract now complete.

This contract presents a strategic opportunity for firms specialising in software maintenance and support services, particularly those focusing on CRM systems. Businesses that are adept in software solutions and possess a strong technical capability may find this sector lucrative. Specifically, small and medium-sized enterprises (SMEs) that can demonstrate competitive expertise in software and systems management are encouraged to compete, potentially expanding their service offerings and client base through participation in similar future tenders.

## Notice

Annual, 1-year support and maintenance agreement with Kana re the Lagan CRM system. Awarded direct to Kana Software (Ireland) Limited as they are the owner and provider of the software and, therefore only they can provide this service requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3323590f-2ad1-49c0-9e74-7c1745faf254 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2018 |
| Submission deadline | 31 Mar 2017 |
| Future notice date | Not specified |
| Award date | 30 Mar 2017 |
| Contract period | 31 Mar 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,440 |
| Lots value | Not specified |
| Awards value | £12,440 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YOUR HOMES NEWCASTLE LTD |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE7 7LX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Dene & South Gosforth |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANA SOFTWARE (IRELAND |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Mar 2018 at 14:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3323590f-2ad1-49c0-9e74-7c1745faf254

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3323590f-2ad1-49c0-9e74-7c1745faf254
  15th March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e662bdb0-1265-4fed-ba6e-db6159347493.json.