---
title: "Re-commissioning of Healthwatch and NHS Complaints Advocacy Services"
ocid: "ocds-b5fd17-e667bb51-2e75-4632-bbc4-c6866686be60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e667bb51-2e75-4632-bbc4-c6866686be60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e667bb51-2e75-4632-bbc4-c6866686be60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e667bb51-2e75-4632-bbc4-c6866686be60.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF LEWISHAM"
published: "2019-09-16"
---

# Re-commissioning of Healthwatch and NHS Complaints Advocacy Services

Buyer: LONDON BOROUGH OF LEWISHAM  
Current stage: Tender  
OCID: ocds-b5fd17-e667bb51-2e75-4632-bbc4-c6866686be60

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## Summary

The London Borough of Lewisham is conducting an open tender for the re-commissioning of Healthwatch and NHS Complaints Advocacy Services, as outlined in a recent notice published on 16th September 2019. This procurement falls under the health and social work services category and is aimed at fulfilling the requirements of the Health and Social Care Act 2012, which mandates local authorities to ensure effective public and patient engagement. The tender period is set to close on 21st October 2019, with the contract expected to commence on 1st April 2020 and run until 31st March 2023. The total value of the contract is £472,284 and will cover delivery in London, United Kingdom.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary community and social enterprises (VCSEs) that specialise in health and social care services. Businesses that focus on patient advocacy, community engagement, and social services may find themselves well-suited to compete for this contract. Engaging in this procurement process not only allows for the potential to secure a significant contract but also aids in enhancing community relations and addressing local public health concerns.

## Notice

The provider will have the responsibility for the delivery of the six key roles of Healthwatch and the NHS Complaints Advocacy Service. The duties are focussed on informing local people of the provision of health and social care services and involving people in the scrutiny of the services. The Health and Social Care Act 2012 requires local authorities with social care responsibilities to commission Healthwatch as the main public and patient engagement mechanism for health and social care service users

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36c15761-3ec4-4e56-99aa-1b0db0d5fa9b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2019 |
| Submission deadline | 21 Oct 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £472,284 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF LEWISHAM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE6 4RU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Lewisham |
| Electoral ward | Rushey Green |
| Westminster constituency | Lewisham East |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 85320000 - Social services
- 98000000 - Other community, social and personal services

## Release History

- 16 Sep 2019 at 08:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/36c15761-3ec4-4e56-99aa-1b0db0d5fa9b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36c15761-3ec4-4e56-99aa-1b0db0d5fa9b
  16th September 2019 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Procurer/Advert/View?advertId=64013e9a-e0d3-e911-80fa-005056b64545&fromAdvertEvent=True
  link to advert

## Notice URLs

- http://www.lewisham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e667bb51-2e75-4632-bbc4-c6866686be60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e667bb51-2e75-4632-bbc4-c6866686be60.json.