---
title: "DHSC: WTD: Support, Maintenance and Application Development of Microsoft D365 (2021-23)"
ocid: "ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)"
published: "2021-03-24"
---

# DHSC: WTD: Support, Maintenance and Application Development of Microsoft D365 (2021-23)

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)  
Current stage: Award  
OCID: ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898.json)

## Summary

The procurement process involves the Department of Health and Social Care (DHSC) seeking support, maintenance, and application development services for Microsoft Dynamics 365. The contract, valued at approximately £7 million, is active and covers the period from 1st February 2021 to 31st January 2023, with the possibility of two one-year extensions. The procurement method used is selective, and the current stage is the contract award. The relevant location for this procurement is London, UK, specifically at the DHSC's headquarters in Westminster, SW1H 0EU.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in software development and support services. Companies experienced in providing IT consultancy and solutions, especially those familiar with Microsoft technologies, would be well-placed to compete for future contracts. The selective procurement process implies that the DHSC may call upon specific suppliers with expertise in these areas, creating pathways for strategic partnerships and expanded business ventures in government contracts.

## Notice

This contract is for the Support and Maintenance of the Authority's Corporate Service Solution Microsoft Dynamics 365 and includes the ability to call off Application Development work against a defined rate card from CCS Framework RM3821 for Data and Application Solutions. The term of this contract is 2 years with options to extend for up to 2 further 1 year periods. It commences 1st February 2021 and expires 31st January 2023. At the time of award it is anticipated the contract could have an overall value of up to PS7 million plus vat.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/73dee4ce-2588-4f4a-b7ce-2f12f235219b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2021 |
| Submission deadline | 31 Jan 2021 |
| Future notice date | Not specified |
| Award date | 25 Jan 2021 |
| Contract period | 1 Feb 2021 - 31 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,000,000 |
| Lots value | Not specified |
| Awards value | £7,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI SOLUTIONS EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72261000 - Software support services

## Release History

- 24 Mar 2021 at 10:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/73dee4ce-2588-4f4a-b7ce-2f12f235219b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/73dee4ce-2588-4f4a-b7ce-2f12f235219b
  24th March 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kIX4/QrKA7h0p5qnrp3JN0nXknILHPCvSDCBgizxTiiqoFwA
  DHSC_Hitachi_D365_Redacted_Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e66ab035-3d6f-4005-a4dd-56a371840898.json.