---
title: "ESPH TW Out of Hours Telephone Service (ESPH306 LM)"
ocid: "ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SE SHARED SERVICES"
published: "2020-10-07"
---

# ESPH TW Out of Hours Telephone Service (ESPH306 LM)

Buyer: SE SHARED SERVICES  
Current stage: Tender  
OCID: ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6.json)

## Summary

SE Shared Services is currently conducting an open procurement process for the "ESPH TW Out of Hours Telephone Service (ESPH306 LM)" aimed at providing telephone response services for multiple councils, including Eastbourne, Hastings, Lewes, Rother, and Wealden. The contract is scheduled to commence on 11th January 2021 and will run until 10th January 2026. The deadline for submission of tenders is 9th November 2020 at 14:00 GMT. This opportunity falls within the services sector, particularly in customer service and telephone operator services, with delivery required in East Sussex, United Kingdom.

This procurement contract offers significant growth potential for businesses specialising in customer service solutions, particularly those that provide telephone operator and switchboard services. Small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for this tender due to the specified suitability criteria. Businesses seeking to expand their service offerings within the public sector could greatly benefit from this opportunity and should consider engaging actively in the bidding process.

## Notice

Eastbourne Borough Council, Hastings Borough Council, Lewes District Council, Rother District Council and Wealden District Council are seeking a suitably qualified and experienced Contractor to handle all telephone calls that come to the Councils during the Out-of-Hours period (outside of working hours and on the weekends). Additional information: For more information on how to apply for this project, please visit www.sesharedservices.org.uk and search for ESPH306 in the Opportunities section. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/542c3d7a-9bd3-4e1e-a9f8-65cea2b1436f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2020 |
| Submission deadline | 9 Nov 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 11 Jan 2021 - 10 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE SHARED SERVICES |
| Locality | EAST SUSSEX |
| Post town | Tonbridge |
| Postcode | TN34 3UY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Hastings |
| Electoral ward | Castle |
| Westminster constituency | Hastings and Rye |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214200 - Telephone switchboard services
- 79342300 - Customer services
- 79511000 - Telephone operator services

## Release History

- 7 Oct 2020 at 09:28 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/542c3d7a-9bd3-4e1e-a9f8-65cea2b1436f
- 6 Oct 2020 at 15:25 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/542c3d7a-9bd3-4e1e-a9f8-65cea2b1436f
- 6 Oct 2020 at 15:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/542c3d7a-9bd3-4e1e-a9f8-65cea2b1436f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/542c3d7a-9bd3-4e1e-a9f8-65cea2b1436f
  7th October 2020 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/sesharedservices/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.hastings.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e66caf03-d467-4847-bf8e-2de8100d32d6.json.