--- title: "Contact Centre Systems Support" ocid: "ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LEEDS CITY COUNCIL" published: "2018-06-22" --- # Contact Centre Systems Support Buyer: LEEDS CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790.json) ## Summary Leeds City Council has initiated a tender for "Contact Centre Systems Support", focused on maintaining and supporting their telephony and technology infrastructure, which currently includes Avaya VOIP and other bespoke software. This procurement falls under the telecommunications equipment and IT services categories, and is based in the Yorkshire and Humber region of the United Kingdom. The tender was published on 25th October 2017, and the proposal was active until the tender period closed on 29th November 2017. The contract is valued at £250,000 and is set to start on 1st April 2018, with an initial three-year duration and the possibility of extending for up to three additional years. This tender presents significant opportunities for businesses specialising in telecommunications and IT services, particularly those with qualifications as an Avaya Diamond Partner or similar accredited status. Companies capable of providing comprehensive service solutions and support for contact centre technology would be well-positioned to compete for this contract. The single supplier model indicates a preference for a contractor that can deliver a full suite of services, thereby encouraging business growth for those who can meet these diverse requirements. ## Notice Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology, Verint Work Force Optimisation and some bespoke software products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users. The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of the Council that may deploy these technologies. The Contract will have an initial period of three years with an option to extend by three further 12 month periods. The Council has chosen not to divide this procurement into lots. The Council is seeking to appoint a single supplier who can offer the full range of services with support, professional services and goods being sourced through this contract. It has considered separate lots and concluded better value would be achieved through a single contract. It would, therefore, not be appropriate to divide the Councils requirements into lots. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff3c798c-19d0-4831-900e-96db0a17ccfa | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Other - Aborted | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Jun 2018 | | Submission deadline | 23 Jun 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2018 - 31 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £250,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEEDS CITY COUNCIL | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS1 3DL | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 32500000 - Telecommunications equipment and supplies - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 22 Jun 2018 at 11:20 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ff3c798c-19d0-4831-900e-96db0a17ccfa - 22 Jun 2018 at 11:19 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d8392a50-7c2f-4d64-9b4f-c77c7a1a3a9a - 25 Oct 2017 at 15:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d8392a50-7c2f-4d64-9b4f-c77c7a1a3a9a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ff3c798c-19d0-4831-900e-96db0a17ccfa 22nd June 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/d8392a50-7c2f-4d64-9b4f-c77c7a1a3a9a 22nd June 2018 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=0b161eef-92b9-e711-80e6-005056b64545 Invitation to Tender ## Notice URLs - http://www.leeds.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e671c968-af62-42d0-9ef8-1d846398a790.json.