---
title: "Telephony/Unified Communications Solution"
ocid: "ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MID DEVON DISTRICT COUNCIL"
published: "2022-02-15"
---

# Telephony/Unified Communications Solution

Buyer: MID DEVON DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736

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## Summary

Mid Devon District Council is seeking a supplier for a Telephony/Unified Communications Solution as part of their ongoing efforts to modernise service delivery following challenges posed by the Covid-19 pandemic. This procurement is currently in the Award stage, with the contract valued at £95,000, set to commence on 28th March 2022 and run until 27th March 2025. The procurement method is an open procedure, and proposals had to be submitted by 4th January 2022. The council operates from multiple locations in England, necessitating seamless communication systems to facilitate agile working practices.

This tender presents significant growth opportunities for businesses focusing on telecommunications and IT services, particularly those specialising in cloud-based solutions and unified communications technologies. Small and medium-sized enterprises (SMEs) that offer innovative and responsive service delivery methodologies will be particularly well-suited to compete for this contract. Furthermore, suppliers who can demonstrate capability in improving communication efficiency and reducing operating costs will likely find this tender attractive.

## Notice

Over the last 20 months' Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with 1. radically changing our service delivery model 2. balancing shifting customer and staff expectations 3. modernising current working practices 4. maintaining financial sustainability All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers. With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications. Our existing systems need replacing in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public. We plan to replace our existing on-premises PBX, Meridian switch system and our Avaya IPOCC contact centre with a cloud based VOIP solution. We operate out of various sites, so it is essential to ensure staff are able to move between sites and home whilst keeping their telephone number and functionality. We are looking to achieve the following from replacing our existing Telephone and Contact Centre solutions: Functions Enhancements * Unified Communications and Collaboration tools * Enhanced Mobile/Agile Working * SIP Endpoints (softphone, mobile device Apps and 'hard' desk phones) * Improved reporting on call handling, volume, usage and cost breakdown. System Availability & Enhanced Support * Contemporary System Architecture * Improve system lifetime (PSTN retirement) * Improved Redundancy/Flexibility (Business Continuity) Cost * Reduced/Efficient system administration * Reduced call costs * Reduced licencing and line rentals. Additional information: To access the documentation to collaborate in this opportunity you will need to register on Proactis/Advantage South West procurement portal accessing the Supplier login and Register Free with ProContract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b332b50b-7eba-4d7c-a4ab-823bf517686b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2022 |
| Submission deadline | 4 Jan 2022 |
| Future notice date | Not specified |
| Award date | 15 Feb 2022 |
| Contract period | 27 Mar 2022 - 27 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,000 |
| Lots value | Not specified |
| Awards value | £95,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID DEVON DISTRICT COUNCIL |
| Locality | TIVERTON |
| Post town | Exeter |
| Postcode | EX16 6PP |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Mid Devon |
| Electoral ward | Tiverton Castle |
| Westminster constituency | Tiverton and Minehead |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRADWELL COMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 51 - Installation services (except software)

### Codes

- 32500000 - Telecommunications equipment and supplies
- 51300000 - Installation services of communications equipment

## Release History

- 15 Feb 2022 at 08:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b332b50b-7eba-4d7c-a4ab-823bf517686b
- 1 Dec 2021 at 15:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4408cb3a-eea6-47bd-871e-1af76aa06d93

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b332b50b-7eba-4d7c-a4ab-823bf517686b
  15th February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/4408cb3a-eea6-47bd-871e-1af76aa06d93
  1st December 2021 - Opportunity notice on Contracts Finder
- http://www.advantageswtenders.co.uk/
  Advantage South West Portal

## Notice URLs

- http://www.middevon.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736.json.