--- title: "GB-Pan Scotland: Tactical platform to survey customer and employee measures" ocid: "ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SCOTTISH WATER" published: "2021-12-21" --- # GB-Pan Scotland: Tactical platform to survey customer and employee measures Buyer: SCOTTISH WATER Current stage: Tender OCID: ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664.json) ## Summary Scottish Water is seeking a provider for a tactical platform aimed at surveying customer and employee measures. The tender, titled "GB-Pan Scotland: Tactical platform to survey customer and employee measures," falls under the category of customer survey services and is located in Scotland. Currently in the Tender stage, the submission deadline for proposals is set for 20 January 2022, with the contract period commencing on 7 February 2022 and extending until 7 February 2024. The estimated value of the project is between £100,000 and £500,000, and it will follow a selective negotiated procurement method. This opportunity is ideal for small and medium enterprises (SMEs) that specialise in survey technologies and data analysis, as well as those with integration capabilities with platforms such as Microsoft Dynamics. Companies that can provide external survey capabilities through multiple channels and those with experience in sentiment analysis and dashboard creation will be particularly well-positioned to compete. The emphasis on economic advantage and technical fit presents a promising avenue for businesses to demonstrate their expertise and establish a foothold in the public sector. ## Notice Scottish Water seeks a survey and insights provider to automatically survey residential, non-residential users of our services, as well as housing developers and licensed providers, and to generate data outputs from these surveys. It is also desirable that the platform be capable of employee surveying. Key requirements External survey capability via SMS, IVR and email; these surveys each have their own template format and will be triggered by our Microsoft Dynamics platform Dashboard capability with sentiment analysis Enables Scottish Water to self-serve on survey creation Standard API for integration, with native integration to Microsoft Dynamics being highly desirable It must be possible to geographically curtail the storage and processing of data to UK/EU Any bidder must be the holder of the Intellectual Property of their solution. Requirements are described in more detail in the attached Schedule 1 Desirable requirements Employee surveying capability Out of the box integration with Workday HR Procedure Bidders are to submit one quotation document including: -Summary of their company, its capability and position in the market - no more than 5 A4 pages -Their understanding of the Scottish Water ask and how they would fulfil this ask - please limit to 10 A4 pages -A commercial quotation on initial term for 2 years to satisfy customer experience requirement only Proposals will be reviewed on the basis of best technical fit, lowest risk to implement and most economically advantageous. Proposals received after the submission closure date, or over PS350,000 in value, will not be considered. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. All Request For Quotation (RFQ) documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code: 6N8428575W. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e439bde-d2f2-45b6-b398-bed65e7ee2e8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Dec 2021 | | Submission deadline | 20 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Feb 2022 - 7 Feb 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH WATER | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G33 6FB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM34 North Lanarkshire | | Local authority | North Lanarkshire | | Electoral ward | Stepps, Chryston and Muirhead | | Westminster constituency | Cumbernauld and Kirkintilloch | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342310 - Customer survey services ## Release History - 21 Dec 2021 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3e439bde-d2f2-45b6-b398-bed65e7ee2e8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/3e439bde-d2f2-45b6-b398-bed65e7ee2e8 21st December 2021 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-Pan-Scotland:-Tactical-platform-to-survey-customer-and-employee-measures/6N8428575W Please follow this link to view the notice. ## Notice URLs - https://scottishwater.delta-esourcing.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664.json.