---
title: "NCC Call Centre Handling service"
ocid: "ocds-b5fd17-e692ec3b-a012-43c5-8a10-79d771bd54e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e692ec3b-a012-43c5-8a10-79d771bd54e0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e692ec3b-a012-43c5-8a10-79d771bd54e0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e692ec3b-a012-43c5-8a10-79d771bd54e0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHAMPTONSHIRE COUNTY COUNCIL"
published: "2020-07-31"
---

# NCC Call Centre Handling service

Buyer: NORTHAMPTONSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-e692ec3b-a012-43c5-8a10-79d771bd54e0

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## Summary

The Northamptonshire County Council has completed a tender for the "NCC Call Centre Handling service," a crucial telecare monitoring service aimed at helping individuals maintain independence in their homes at a lower cost. This procurement falls under the health and social work services category with a total contract value of £85,000. The contract period commenced on 1 April 2019 and will conclude on 31 March 2021, covering the East Midlands region of the United Kingdom. The tender was awarded to Cross Keys Homes Ltd on 31 March 2019, with the award notice published on 31 July 2020.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) engaged in health and social care services. Companies with expertise in call centre operations and telecare solutions may find this an attractive opportunity to expand their services, enhance community support, and strengthen their foothold within the public sector. Given the emphasis on preventive services, businesses that can offer innovative and cost-effective solutions in this sector will be well-positioned to compete successfully.

## Notice

Call Centre Handling service is a Tele care monitoring service for customers and it is a key preventative services within NASS that enables people to be supported to live independently in their own homes at reduced cost in lieu of traditional care support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36aa2ee2-b0dd-44bd-ba5c-63564d766314 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2020 |
| Submission deadline | 30 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £85,000 |
| Lots value | Not specified |
| Awards value | £85,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHAMPTONSHIRE COUNTY COUNCIL |
| Locality | NORTHAMPTON |
| Post town | Northampton |
| Postcode | NN1 1ED |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF24 West Northamptonshire |
| Local authority | West Northamptonshire |
| Electoral ward | Castle |
| Westminster constituency | Northampton North |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CROSS KEYS HOMES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 31 Jul 2020 at 14:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36aa2ee2-b0dd-44bd-ba5c-63564d766314

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36aa2ee2-b0dd-44bd-ba5c-63564d766314
  31st July 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.lgss.co.uk/about/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e692ec3b-a012-43c5-8a10-79d771bd54e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e692ec3b-a012-43c5-8a10-79d771bd54e0.json.