---
title: "Netcall - SolutionCare and Support Renewal v2"
ocid: "ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)"
published: "2020-11-25"
---

# Netcall - SolutionCare and Support Renewal v2

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)  
Current stage: Award  
OCID: ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4.json)

## Summary

The procurement process involves the Department of Health and Social Care (DHSC) seeking to renew the SolutionCare and Support services provided by Netcall Telecom Limited. This contract specifically focuses on ensuring uninterrupted support for Automated Call Distribution critical to the Customer Service Centre and Press Office. The procurement method utilised was a direct single tender action, aimed at facilitating a swift resolution. The contract period runs from 1st July 2020 to 1st October 2020, with the tender officially closing on 30th June 2020. This procurement falls under the services category, specifically related to telephone switchboards, with a contract value of £8,546.

This tender presents a valuable opportunity for small and medium enterprises (SMEs) that specialise in telecommunications and customer service solutions, particularly those capable of providing similar support services. Businesses experienced in automated call distribution or those offering innovative communication technologies will be well-suited for future opportunities in this sector. Engaging with the DHSC could lead to further contracts, enhancing their growth prospects in the public procurement landscape.

## Notice

Extension to ensure uninterrupted services of Automated Call Distribution for Customer Service Centre and Press Office

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a0473ab-34cd-4dee-9d48-9399fdc07377 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2020 |
| Submission deadline | 29 Jun 2020 |
| Future notice date | Not specified |
| Award date | 29 Jun 2020 |
| Contract period | 30 Jun 2020 - 1 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,546 |
| Lots value | Not specified |
| Awards value | £8,546 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC) |
| Additional buyers | HEALTH FAMILY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TELECOM |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32543000 - Telephone switchboards

## Release History

- 25 Nov 2020 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a0473ab-34cd-4dee-9d48-9399fdc07377
- 14 Jul 2020 at 13:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0c131a18-6a6b-4a7f-887d-8a05a35e2bc1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a0473ab-34cd-4dee-9d48-9399fdc07377
  25th November 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0c131a18-6a6b-4a7f-887d-8a05a35e2bc1
  14th July 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e699537f-05fe-4288-ac5c-168ffe39bbe4.json.