---
title: "Debt Recovery Services One Stop Shop Call-Off Contract"
ocid: "ocds-b5fd17-e69a8837-8580-414a-be5f-5f81852821fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-e69a8837-8580-414a-be5f-5f81852821fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-e69a8837-8580-414a-be5f-5f81852821fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-e69a8837-8580-414a-be5f-5f81852821fa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MHRA BUYER ORGANISATION"
published: "2021-01-04"
---

# Debt Recovery Services One Stop Shop Call-Off Contract

Buyer: MHRA BUYER ORGANISATION  
Current stage: Award  
OCID: ocds-b5fd17-e69a8837-8580-414a-be5f-5f81852821fa

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## Summary

The Medicines and Healthcare products Regulatory Agency (MHRA) has completed a tender process for a contract titled "Debt Recovery Services One Stop Shop Call-Off Contract." This contract falls under the financial and insurance services industry category, with a total value of £148,000. The procurement method used was selective via a call-off from a framework agreement, and the contract period commenced on 12 October 2020 and will conclude on 22 October 2023. The tender specified that debt recovery services would be needed across the UK, predominantly for aged debt older than 120 days, with no guaranteed volumes for the supplier.

This tender presents opportunities for businesses specialising in debt recovery services, particularly those equipped to handle legal recoveries and pre-legal collections. Suppliers that are able to demonstrate professionalism and efficient service management, particularly in fluctuating volumes, would be well-suited to compete for this type of contract. Small and medium-sized enterprises (SMEs) have a distinctive advantage in this area, as the procurement process encourages their participation.

## Notice

The Medicines and Healthcare products Regulatory Agency require the appointment of a Debt Recovery Agency for the provision of Services relating to Pre-Legal collections and Legal Recoveries across the UK and internationally. The Supplier shall be required to provide comprehensive and efficient debt recovery Services with the implementation of effective systems and processes to ensure auditability, professionalism and sensitivity. The Services shall be called off as required and therefore there is no guarantee of volumes; however, the Supplier must be able to manage service fluctuations. The majority of the debt we expect to refer to the Supplier shall be aged debt older than 120 days, with limited cases under 120 days. Call-Off Contract from LUPC Framework PFB5044 LU Lot 2.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cac18fa-1c15-4512-b16b-ee7649846bea |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2021 |
| Submission deadline | 9 Aug 2020 |
| Future notice date | Not specified |
| Award date | 21 Sep 2020 |
| Contract period | 11 Oct 2020 - 22 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,000 |
| Lots value | Not specified |
| Awards value | £148,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MHRA BUYER ORGANISATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WILKIN CHAPMAN |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66000000 - Financial and insurance services

## Release History

- 4 Jan 2021 at 23:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0cac18fa-1c15-4512-b16b-ee7649846bea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cac18fa-1c15-4512-b16b-ee7649846bea
  4th January 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-e69a8837-8580-414a-be5f-5f81852821fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-e69a8837-8580-414a-be5f-5f81852821fa.json.